Join Vonage and help us innovate cloud communications for businesses worldwide!

PMO Manager

As a PMO Manager, you will be the engine room of our transformation office. You will provide insight and transparency across the portfolio, translating into actionable next steps to ensure delivery against the plan. You will be responsible for ensuring that our portfolio is prioritized for maximum value, risks are mitigated before they become issues, and delivery remains on track.

Core Responsibilities

1. Transformation Insights & Executive Reporting
   • Data-Driven Storytelling: Transform complex project data into high-level executive reports that highlight progress, budget health, and strategic alignment.
   • Actionable Analysis: Move beyond "red/amber/green" status updates to provide deep-dive insights that help leadership make informed decisions.
2. Strategic Pipeline Management
   • Resource Optimization: Lead rigorous pipeline reviews with Initiative Owners (IOs) to ensure talent and capital are allocated to the highest-priority work.
   • Portfolio Balance: Maintain a balanced mix of "run," "grow," and "transform" initiatives, ensuring the organization isn't over-leveraged in any one area.
3. Delivery Assurance & Performance
   • Quarterly/Half-Year Reviews: Lead formal performance audits for all initiatives scheduled for delivery, ensuring they meet strict quality and timeline standards.
   • Bottleneck Identification: Proactively identify dependencies and friction points across workstreams, facilitating cross-functional solutions to keep delivery on pace.
4. Risk Governance & Mitigation
   • L2 Risk Orchestration: Own the Level 2 (L2) risk log, chairing monthly reviews to ensure every threat has a robust, proactive mitigation strategy.
   • Escalation Management: Act as the primary filter for risk, escalating critical threats to senior leadership with clear recommendations for resolution.
5. Portfolio Management Excellence
   • Methodology Champion: Act as the Subject Matter Expert (SME) for transformation best practices, coaching project leads on standardized methodologies (Agile, Waterfall, or Hybrid).
   • Continuous Improvement: Regularly evaluate PMO processes and tools to drive efficiency, automation, and better user adoption across the business.

Key Requirements

Experience: 5+ years in a PMO or Project Management leadership role, ideally within a large-scale transformation environment.

Strategic Thinking: Ability to see the "big picture" while maintaining a rigorous eye for detail in risk logs and financial reports.

Stakeholder Mastery: Proven ability to influence and challenge senior Initiative Owners and Executive stakeholders.

US Pay Transparency

$85,000—$95,000 USD

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.