Job Summary: Payroll Specialist

Location: Lakeland, FL, 33813

About the Role

Join our dynamic team as a Payroll Specialist and play a key role in resolving complex payroll inquiries, driving process improvements, and ensuring payroll accuracy across our organization. This position offers an engaging, collaborative environment with opportunities to enhance your expertise in payroll systems, case management, and cross-functional stakeholder engagement. Accelerate your career growth while making a direct impact on employee satisfaction and operational excellence.

Responsibilities

• Act as the escalation point for Tier 2 payroll issues, managing complex case investigations and resolutions
• Analyze payroll data, identify root-causes, and coordinate corrective actions across HR, Finance, and IT
• Oversee the complete case lifecycle from intake through closure, maintaining detailed and compliant records
• Produce regular reports and metrics on case volume, SLA compliance, and root-cause trends
• Partner with internal stakeholders to develop process improvements and preventative payroll controls
• Deliver training and share best practices with Tier 1 payroll staff

Required Skills and Experience

• Bachelor’s degree in Business, Finance, Accounting, Human Resources, or relevant experience
• Minimum 3 years of payroll processing and case management experience; at least 1 year with Tier 2 or complex payroll cases
• Proficiency with payroll systems (SAP ECP highly valued), advanced Excel/Power Query skills
• Strong understanding of federal and state payroll tax regulations (FICA, IRS, state withholding)
• Demonstrated analytical and problem-solving abilities
• Excellent written and verbal communication skills

Preferred Skills

• Certified Payroll Professional (CPP)
• Expertise in SAP Employee Central
• Strong organizational skills with proven ability to manage multiple priorities
• Customer service mindset and collaborative approach to cross-functional teamwork
• Continuous improvement orientation

Benefits

• Competitive compensation package
• Professional development and training opportunities
• Collaborative and inclusive work culture
• Opportunities for career advancement within HR, Payroll, and Finance

How to Apply

Ready to advance your payroll career? Submit your resume and cover letter via our online application portal.