Patient Access Specialist

This is a safety sensitive position. Maintains the first contact with all patients entering and exiting the organization for medical and dental care. Also is a contact point for virtually all patient appointments, either made by phone or in person. Acts as a liaison between all personnel and patients. Assumes responsibility for information related to patient registration and/or out-take. Acts as liaison between the Health Center and all other facilities within the organization.

QUALIFICATIONS:

• A. High School graduate minimal required.
• B. Basic typing and computer skills and prior telephone experience.
• C. Ability to communicate clearly.
• D. Ability to move more than one task at a time and flow from one task to another smoothly.
• E. Ability to continue a task after an interruption and adaptable to change.
• F. Medical Experience preferred but not required.

RESPONSIBILITIES:

• A. Maintains a professional demeanor, always keeping in mind that the front desk makes both the first and last impression on each patient.
• B. Works in harmony with others and exhibits a positive attitude and a commitment to the basic mission of the organization.
• C. Exhibits caring qualities consistent with the values of the community health center.
• D. Responsible for greeting clients as they enter the waiting area, completing registration forms and updating information.
• E. Follows Collection Procedures as a part of the intake process. Screens all clients for prior balances.
• F. Periodically checks the waiting area to ensure that all patients have been registered and are being served in a timely manner and are not in acute distress. Acts as liaison between patients and staff in maintaining smooth patient flow.
• G. Follows Infection Control policies and procedures (i.e., isolate patients with skin rash, chicken pox, vomiting, coughing, etc.).
• H. Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services.
• I. Assumes responsibility for correctly entering all required registration and insurance information on established and new patients into the computer. Also, verifies above information every year to ensure that it is correct.
• J. Responsible for answering telephones at the intake desk and/or exit desk, and handling calls according to current policies and procedures.
• K. Schedules all in-house (follow-up) and future (phone) appointments via computer while directing same day appointment calls and walk-in patients to nurse or dental assistant if the schedule is full.
• L. Follows collection policies and procedures as a part of exit process.
• M. Assumes responsibility for money collected for visit payment. Collects payment according to policy. Balances at closing nightly with eCW report.
• N. Upholds and abides by patient confidentiality policies and procedures.
• O. Addresses patient complaints as outlined in Patient Complaint Resolution.
• P. Monitors the security of waiting areas on a regular basis.
• Q. Assists visitors, vendors, pharmaceutical representatives, copier and computer repair persons, etc. by routing them to the appropriate areas.
• R. Actively participates in agency-sponsored staff training events (safety instruction, evacuation drills, OSHA training, etc.).
• S. Assists providers in requesting patient records when needed and in general use of copying.
• T. Assures and maintains patient confidentiality in the front desk and check out areas.
• U. Required working at each satellite site as needed.
• V. Monitors supplies. Submit purchase orders as needed to purchasing agent.
• W. Straightens waiting room throughout the day.
• X. Required alteration of standing, sitting, walking, bending and lifting throughout the day.
• Y. Performs other related duties incidental to the work described herein and or assigned by the Patient Access Lead.
• Z. Has the ability to work remotely at the discretion of the supervisor and in alignment with GSP Health policies.