Overview

Operations Coordinator (Remote)

About Us: Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.

Why Work at Matrix?

• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

Responsibilities

About the role:

Type: Full Time, Hourly
Compensation: $21.40-$30.00/hr.
Location: Fully Remote, must be in the United States
Hours: Full Time Days

Benefits Offered

Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.

What to Expect:

The Operations Coordinator is a cross-functional scheduling and operations role responsible for executing the full scope of provider dispatch, same-day scheduling support, and Same Day Backfill (SDBF) activities. This position ensures provider schedules are accurate, efficient, geographically optimized, and responsive to real-time operational needs. The Operations Coordinator proactively monitors provider schedules, identifies and fills scheduling gaps, manages call outs and reassignments, validates routing information, optimizes provider routes, and coordinates schedule changes with members, providers, dispatch, field leadership, and operational teams. The role is accountable for balancing provider utilization, member experience, geographic efficiency, and operational priorities while maintaining accurate documentation and compliance with organizational standards. The Operations Coordinator is expected to be fully cross-trained and able to independently perform responsibilities across dispatch, SDBF, and same-day scheduling support based on business and operational needs.

Responsibilities:

• Scheduling, Dispatch & Route Optimization
• Same-Day & Near-Term Scheduling
• Same Day Backfill & Schedule Gap Management
• Operational Support, Communication & Tracking

Qualifications

Qualifications: High school diploma or equivalent required; associate degree preferred. Experience in healthcare scheduling, dispatch, logistics, call center operations, or a related operational environment preferred. Familiarity with scheduling platforms, routing systems, and call center technology, including Five9. Strong organizational skills with the ability to simultaneously manage multiple competing and time-sensitive priorities. Strong verbal and written communication skills. Demonstrated problem-solving ability and sound real-time decision-making skills. High attention to detail with a strong focus on scheduling, documentation, and data accuracy. Ability to analyze schedules, provider availability, routing considerations, and member needs to identify appropriate scheduling solutions. Proven ability to manage a high volume of inbound and outbound calls while maintaining professionalism, composure, and exceptional customer service when interacting with members and clinicians.

Core Competencies

• Operational Agility & Responsiveness
• Analytical Thinking
• Accuracy & Attention to Detail
• Operational Efficiency
• Problem-Solving & Decision-Making
• Communication
• Collaboration
• Technology Proficiency
• Accuracy & Compliance

Our Culture:

We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture. We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally. We encourage and celebrate collaboration. We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve. Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.