Operations & admin assistant

This is a remote position.

About the Role

We are looking for a highly organized and proactive Virtual Assistant to support day-to-day operations and administrative tasks for a US-based client in the bookkeeping/accounting industry.

What You'll Be Doing

• Manage daily operations, internal projects, deadlines, and team deliverables.
• Maintain project boards, SOPs, and operational systems to improve efficiency.
• Support team accountability through meetings, follow-ups, and task tracking.
• Assist with client onboarding/offboarding, scheduling, calendar management, inbox, and Slack coordination.
• Track KPIs, team performance, and operational metrics.
• Identify process improvements and automation opportunities.
• Support social media management, including Canva designs (around 20 posts/month), captions, scheduling, and blog uploads through WordPress.
• Provide LinkedIn, networking, outreach, and CRM support.
• Maintain accurate CRM records, manage follow-ups, and support lead nurturing.
• Handle additional administrative tasks as needed.

Requirements

What We're Looking For

• 3+ years of experience as an Operations Manager or similar role supporting US-based clients.
• Project Management experience preferred.
• Experience in social media management, marketing support, and CRM tools.
• Familiarity with Canva, WordPress, AI content tools, and scheduling platforms.
• Accounting/bookkeeping industry experience is a plus.
• Experience with outreach and networking support is preferred.

Ideal Candidate

• Proactive, organized, and detail-oriented.
• Strong communicator who can work independently.
• Takes ownership and thinks like a business partner.
• Able to manage multiple priorities and solve problems effectively.
• Process-driven, reliable, and continuously looks for improvements.