Position: Network Engineer

Reports to: Engineering Manager

Company Overview

Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, helping our clients make smart strategic technology investments and effectively use technology to achieve their business objectives. Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it. Leadership defines us. We are innovative leaders in everything we do.

Position Mission

The network engineer will be responsible for the day-to-day network operations on behalf of the clients, as well as assist with systems and network optimal design from a strategic perspective.

Responsibilities

• Managing LAN/WAN/Wireless network devices. This includes the design, installation, upgrade, configuration, and troubleshooting of networks.
• Manage projects related to infrastructure upgrades, migrations, and enhancements.
• Manage security solutions, including but not limited to firewall, anti-virus, URL filtering, and intrusion detection systems.
• Establish and maintain standard system/OS upgrades for network infrastructure.
• Ability to interpret and apply company policies and procedures.
• Participate in on-call rotation including off-hours and weekends.
• Act as an escalation point for network issues from tier 1 and 2 support.
• Act as an escalation point for network issues from network administrators.

Qualifications

At least five years’ experience with the design, installation, upgrade, configuration, and troubleshooting of networks and firewall security. Cisco CCNA Qualifications Preferred: Cisco CCNA, CCDA, and CCNP certifications, or recognized certification experience.

Position Expectations

Within the first 30 days the Network Engineer will be accountable for:

• Learning and adhering to established policies and standards as defined in The Culture File
• Learning and leveraging Parasol provided tools
• Demonstrating competency in role responsibilities based on the above metrics

After 60 days the Network Engineer will be accountable for:

• Meeting and maintaining the above metrics while carrying a ticket load of 10-15 tickets and 10-20 project tasks.

Benefits

• Cell phone/internet reimbursement
• Medical, dental, vision, 401k
• Responsible paid time off
• Certification reimbursement

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.

Our Values:

• Expertise
• Collaboration
• Empathy
• Integrity

If you want to work for a values driven, high performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the growth of Parasol itself. We are a virtual company that offers work from home, responsible time off and bonus opportunities.