Network engineer (lan/wifi) (hybrid)

Overview

Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for our US Government client. This hybrid Contract-to-Hire position will be located in Raleigh, NC. The work schedule: Monday – Friday from 9:00 AM to 6:00 PM EST with occasional on-call rotation and after-hours work. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Troubleshoot and resolve LAN and WiFi connectivity issues, including, but not limited to, switches, routers, and cabling.
• Resolve Trouble tickets generated through ServiceNow.
• Document troubleshooting steps and solutions for future reference.
• Assist Tier 1 support in diagnosing and resolving LAN-related problems.
• Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
• Collaborate with Tier 3 LAN Engineers for complex issue resolution.
• Perform duties in support of the mission as directed by company’s Management.
• Typically performs all functional duties independently.
• Provide assistance of more senior positions and/or perform functional duties under the oversight of more senior positions.
• Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.

Qualifications

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
• 3+ years of applicable network experience and support.
• Expertise in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
• Strong troubleshooting and analytical skills – Layer 1 and 2.
• Understanding of LAN security standards and methodologies.
• Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
• Experience with ServiceNow or other ticketing systems.
• Proficiency with MS Office Suite, especially Excel and Teams.
• Excellent written and verbal communication skills.
• Proven ability to work independently and thrive in a fast-paced, rapidly changing environment.
• Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.
• Exceptional communication skills, both written and verbal.
• Must be a US Citizen or Permanent Status Green Card holder.
• Must be able to obtain Public Trust Clearance.
• Must have lived in the US for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)