Job Description

TITLE: Team Leader – Marine Claims

DEPARTMENT: EIMC

REPORTS TO: VP Specialty Marine & Transportation

STATUS: Regular, full-time; exempt

SUMMARY OF JOB PURPOSE

EIMC, an Engle Martin company, is an independent marine consulting services company providing supply chain loss control and claims investigation expertise to insurers, brokers, 3PLs and industrial partners. The Marine Claims Team Leader will provides leadership and direct supervision to a team of Marine Claims Consultants who investigate marine cargo, stock throughput, hull and liability claims.

PRIMARY JOB RESPONSIBILITIES

• Learns, leverages, and develops team member strengths and skillsets with assigned work.
• Proactively monitors and corrects performance through reviews and audits based on standardized metrics.
• Embraces and applies the tenets of management training programs and corporate operating systems.
• Contributes to the development and refinement of processes, procedures, reporting, data management, and workflow automation.
• Assigns incoming workflow within the claim team based on client relationships and direct report skillsets.
• Leads regularly scheduled meetings to mentor direct reports and resolve issues.
• Monitors team’s productivity levels to accomplish established productions goals.
• Maintains client relationships and attends local trade events.
• Maintains a partial caseload of claim files.
• Acts as a mentor and guides team members toward personal and professional development.
• Monitors quality control through file audits and individual file reviews upon completion.
• Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
• Stays abreast of office and company policies, procedures, and practices; participates in ongoing training and development as assigned or approved to assure knowledge and skills remain current and comprehensive.
• Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM, EIMC, and its endeavors.
• Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards.
• Travels as needed to support employee engagement initiatives, onboarding, client visits, leadership meetings, training, and other company business.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree preferred
• At least five years of experience in a marine claims management or property claims management role
• Prior logistics/international trade experience preferred

DESIRED KNOWLEDGE, SKILLS & ABILITIES

• Strong interpersonal and team building skills
• Ability to remotely manage a team of direct reports
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Competency working with Microsoft office suite
• Knowledge and prior experience working in Oracle Netsuite, or another enterprise software platform is preferred

WORKING CONDITIONS

Work is conducted primarily in a remote location or in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting.

PHYSICAL ACTIVITIES AND REQUIREMENTS

Work requires light lifting (10 – 20 lbs.), standing, walking, stooping, kneeling, reaching, fingering (keyboarding) and repetitive hand motion, grasping, talking, and hearing at normal speaking levels. Work requires visual acuity to read and prepare data and figures, type words and numbers, view information on a computer terminal, read, operate office machines, and determine the accuracy and thoroughness of work.

The above is intended to describe this job's general requirements. It is not to be interpreted as a complete statement of duties, responsibilities, or physical requirements. This job description does not restrict our manager’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions and receive other benefits and privileges of employment in accordance with applicable law.

Engle Martin is an Equal Employment Opportunity (EEO) employer. We are committed to building, growing, and sustaining a diverse and equitable workforce while promoting Our Foundation and core values. We embrace a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences. We support, respect and value every individual’s unique opinion, beliefs and abilities to better serve our clients, trading partners, workforce, and communities.

Engle Martin was formed with a comprehensive business philosophy: to provide the best insurance claim adjustment results in the industry, present the most talented personnel, foster an innovative and professional leadership team, and develop client-focused technology. Engle Martin is a national company that continues to set new standards for the industry. By fully engaging with its clients, Engle Martin develops customized, result-oriented claims solutions. EIMC is a specialized marine consulting services company providing supply chain loss control and claims investigation expertise to insurers, brokers, 3PLs and industrial partners. EIMC’s mission is to provide its clients with peace of mind by consistently delivering high-quality, impartial, timely, and cost-effective results. EIMC’s head offices are located in Jersey City, New Jersey and London, England, with team members located throughout the United States and the United Kingdom.

When you join our team, you can expect:

• To Make an Impact: We show up when others need us the most. After disaster strikes, we are among the first to respond, helping companies recover and communities rebuild. Our companies applaud community outreach and making a positive impact across the country through our Community Association Response Engagement (C.A.R.E.) Team.
• To Maximize your Potential: We focus on investing in your personal and professional development, allowing you to propel your career forward. From our thoughtfully designed career paths to our customizable development plans, we foster an environment that will challenge conventional thinking and maximize your potential.
• A Commitment to Diversity: Recognizing and celebrating the value of everyone’s contribution is essential to Engle Martin and EIMC’s mission. It allows us to be innovative, respond to the needs of our clients, and ensures our people work at their maximum potential. Whether it is expanding your network by joining one of our team member resource groups or participating in cross-functional team projects, you can expect an environment that welcomes and supports the differences of its team members.