Manager, residential web & ecommerce

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

Responsible for delivering the overall digital strategy for the residential web ecosystem, led by Terminix.com and affiliated brand websites, through the optimization of customer acquisition, lead generation, e-commerce, and self-service experiences. Drives execution of strategic initiatives that improve online revenue, conversion performance, customer engagement, and business growth while ensuring alignment with broader marketing, technology, and customer experience objectives. This role serves as the primary business owner for the residential website experience and is responsible for translating business objectives into digital solutions that improve customer acquisition, Marketing Qualified Leads (MQLs), Sales Qualified Leads (SQLs), appointment bookings, online sales, and overall conversion performance.

Principal Duties and Responsibilities

• Own end-to-end website performance.
• Partner with UX, CRO, SEO, and Paid Media teams to design, test, and scale seamless customer journeys that increase sales and appointment bookings.
• Define business requirements, user stories, and acceptance criteria.
• Manage and prioritize the website product backlog and actively participate in Program Increment (PI) planning and Agile ceremonies.
• Oversee the digital experience platform ecosystem (Sitecore, GA4, Figma, and A/B testing tools).
• Collaborate with IT to optimize integrations with backend customer data platforms, pricing engines, and scheduling systems.
• Monitor web KPIs and customer behavior analytics.
• Translate data into actionable insights and executive-level presentations to fund and prioritize growth initiatives.
• Lead, coach, and develop Website Administrators.
• Establish web governance frameworks, manage external agency/vendor relationships, and oversee operational readiness for new digital rollouts.

Required Experience

5+ years managing enterprise e-commerce, lead-generation, or digital product platforms with a proven track record of driving revenue growth. Deep understanding of sales funnels (MQL/SQL workflows), conversion rate optimization, UX/UI principles, digital marketing, and Agile product delivery. Advanced proficiency in Web CMS (Sitecore preferred), Google Analytics 4 (GA4), Figma, and data integration environments (scheduling, lead routing, product catalogs). Familiarity with Agentic/Generative AI and AI-powered customer engagement tools to support personalization, automated workflows, and self-service optimization.

Required Leadership Traits and Characteristics

• Ability to effectively manage, lead, and inspire
• Communication skills to keep leadership aware of and involved with key decisions, roadblocks, and accomplishments
• Desire to take ownership of the KPIs and manage progress against them
• A strategic thinker with strong commercial acumen who connects digital investments to measurable ROI.
• Exceptional stakeholder management skills with the ability to influence cross-functional teams and navigate fast-paced, ambiguous environments.
• A self-motivated leader with a strong sense of ownership over business outcomes.

Formal Education, Qualifications or Training

Bachelor’s degree in Marketing, Business Administration, Digital Commerce, Information Systems, Communications, Computer Science, or a related field required. Master's degree or advanced business, marketing, or technology education preferred. No sponsorship or OPT available.

Base Pay Range

$103,500 - $134,600/ year While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

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Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer.

• All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.

Savings and Retirement

401(k) retirement plan with company-matching contributions.

Work-Life Balance

Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility.

We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.