Manager, onboarding programs

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

The Manager, New Hire Programs will lead a team of New Hire Trainers and own the strategy for how OpenTable ramps talent across the Restaurant Sales and Services organization. This role is responsible for building a scalable, role-specific onboarding approach that helps new hires build confidence quickly, develop the right behaviors, and progress toward performance readiness with consistency. They will define how training, coaching, certification, and manager reinforcement work together across active role tracks, while helping modernize onboarding through AI-enabled learning, coaching, and reinforcement strategies. This leader will partner closely with cross-functional stakeholders to ensure ramp programs reflect field realities, business priorities, and the evolving needs of the go-to-market organization.

Responsibilities

• Lead and develop a team of New Hire Trainers, providing strategic direction, coaching, prioritization, and support across Restaurant Sales and Services onboarding programs.
• Own the end-to-end strategy for new hire ramp, including program architecture, delivery approach, role-track design, graduation milestones, and readiness criteria.
• Define how enablement-led training and frontline manager-owned coaching should work together to create a scalable and effective onboarding experience.
• Partner with Enablement, frontline leaders, Product Marketing, Revenue Operations, and other cross-functional stakeholders to align ramp programs to business needs and field expectations.
• Establish and track onboarding success metrics that go beyond completion to include ramp progress, behavior change, skill adoption, and business outcomes by role.
• Identify and implement AI-enabled tools, workflows, and reinforcement strategies that improve trainer efficiency, learner experience, and speed to proficiency.

Minimum Qualifications

• 5+ years of experience in enablement, onboarding, training, or learning program leadership.
• 2+ years of people management experience, including direct leadership of trainers, facilitators, or program managers.
• Experience designing or evolving role-based onboarding programs with clear milestones, readiness criteria, and performance expectations.
• Experience using data to evaluate training effectiveness and connect onboarding programs to behavioral and business outcomes.
• Experience applying AI tools or AI-enabled workflows to learning, coaching, content creation, or performance support.

Preferred Qualifications

• 7+ years of experience in enablement, onboarding, training, or learning within a go-to-market organization.
• Experience supporting sales, account management, onboarding, customer success, or other customer-facing teams.
• Experience building onboarding programs across multiple role tracks, regions, or stages of the customer lifecycle.
• Familiarity with balancing central enablement ownership and frontline manager accountability within ramp models.
• Strong cross-functional leadership and stakeholder management skills, with familiarity using AI to improve enablement efficiency, personalization, and just-in-time learning.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $118,000 - $140,000.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.