Manager network operations

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Manager, Optical Network Operations Center (NOC). The team tasks included optical networking issue trouble response for break/fix and Operational Readiness, working with clients to ensure maximum availability of services. Position daily activities include performance monitoring, load management, process adherence/improvement, problem management, staffing and performance management.

Location and Hours

This position is a remote, work-from-home role based in the United States. The successful candidate must be able to work a schedule that primarily consists of swing and mid shifts, with flexibility to support business and operational needs as required. Availability during evening hours and non-traditional work schedules is essential for success in this role.

The Main Responsibilities

• Administers team process and procedure
• Develops Goals and Objectives for staff
• Executes strategies and tactics to achieve increasing operational productivity and efficiency
• Monitors and reports process effectiveness and key performance indicators
• Drives consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management.
• Implement process improvement strategies for department
• Drive client satisfaction through rapid restoration of services
• Ensure Successful execution of change management activities
• Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
• Executes direction, goals, and priorities within Network Operations
• Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards
• Support Senior Manager to attain clean, accurate performance reporting and business planning for the department
• Manage and monitor workload and development plans for team

What We Look For in a Candidate

Bachelors degree or equivalent education and experience. Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.