Position Overview

The Ryan Deasy Allstate Agency is seeking a licensed Customer Service Specialist to join our growing team on a part-time basis. This role is essential in ensuring a high level of service for our clients by handling inbound calls, assisting with policy changes, and providing billing support.

Key Responsibilities

• Answer and manage incoming client phone calls in a professional and friendly manner
• Assist clients with endorsements and policy changes on auto, home, and other lines of insurance
• Provide clear explanations of billing statements, payments, and account balances
• Process customer requests accurately and in a timely fashion
• Ensure compliance with state and Allstate guidelines in all client interactions
• Support the agency team with administrative and service-related tasks as needed

Qualifications

• Active Pennsylvania Property & Casualty License (required)
• Prior experience in insurance customer service or related field preferred
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple tasks
• Proficient with basic computer systems and agency management software (training provided)

Schedule & Compensation

Part-Time Position (Looking for help 2 days/week)

Competitive hourly pay, with opportunity for growth within the agency

Why Join Us?

At the Ryan Deasy Allstate Agency, we are committed to providing exceptional service to our clients and a supportive environment for our team members. This role is perfect for someone who is licensed, detail-oriented, and enjoys helping people while maintaining a flexible part-time schedule. This is a remote position.