Description

Our Mission: Keep Washington Safe and Working!

Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

Please note: This position is open to internal L&I employees only.

Job Highlights

Labor and Industries’ (L&I) mission is to “Keep Washington Safe and Working”. The Revenue Agent 4 functions at the supervisor level and contributes to the economic well-being of L&I by supervising a team of Revenue Agents who collect debts owed to the department. The position supports the agency’s strategic Goal #3 “Make it easy to do business with L&I”, Goal #4 “Help honest workers, businesses and providers by cracking down on the dishonest ones”, and Goal #5 “Ensure L&I is the employer of choice.” This position is flexible/hybrid with one day a week working at the office in Tumwater, WA. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Duties

Some of what you’ll do:

• Organizes and assigns workloads to ensure inbound calls, outbound contacts, voicemail and emails are handled within the appropriate timeline.
• Performs daily data extractions to track inventory and analyzes the data.
• Responsible for staff scheduling and adherence to service level expectations.
• Logs into the dialer and handles calls as needed.
• When issues arise, coordinates with IT staff as needed.
• Supervises and administers the day-to-day operation and efficiency of the Collections, Education & Outreach Unit.
• Reviews and approves (or denies) penalty and interest waiver requests.
• Reviews work of staff to ensure compliance with agency laws and rules, policies and procedures, statewide performance measures and competencies.
• Ensures staff arrive and leave work timely and that leave is entered as appropriate.
• Coaches and mentors staff to help them improve their skills.
• Ensures that all staff have required training, ergonomic reviews and all equipment needed in a timely manner.
• Acts as a liaison between the Collections, Education and Outreach Unit, other program areas, and injured workers.
• Provides Customer outreach.
• Serves as the first level of review for resolution and mediation between the department or their representative.
• Acts as a liaison between the Collections, Education and Outreach Unit and other program areas.
• Ensures uniform and fair application of the laws, rules and the department’s procedures and policies.
• Implements new laws, procedures, directives and plans.
• Performs other duties as assigned.

Qualifications

Required:

Three years of experience as a Revenue Agent 3. OR A bachelor’s degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field AND Five years of experience in the collection of civil or criminal debt, law enforcement, personal or corporate finance, accounting or bookkeeping, or investigations involving personal background, business practices or fraud. Please Note: Qualifying experience may substitute year-for-year for education.

In Addition

Demonstration of Position-Specific Skills, Abilities and Competencies (for a complete list, please request the PDF), including:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Demonstration of Position-Specific Skills, Abilities and Competencies.

***If you would like the full list of skills, abilities and competencies, please request the Position Description Form (PDF).

Desired:

Knowledge of LEAN Principles a plus. Experience working in or leading a unit that operates a dialer system. Knowledge of: Applicable Revise Codes of Washington (RCW) and Washington Administrative Codes (WAC); federal and state laws, regulations, polices and decisions affecting the legal collection of funds; instructional and presentation techniques; principles and methods for curriculum and training design; community property laws and lien priorities of third parties; investigative techniques; supervisory responsibilities and practices.

Supplemental Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application: A cover letter describing specific qualifications. A current resume detailing applicable experience and education. A list of at least three professional references with current telephone numbers. Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I.

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Background Check Notice

Prior to a placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. This position is represented by the Washington Federation of State Employees (WFSE). Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers.

For further information

Contact L&I’s Jobs@lni.wa.gov.

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