Lead hr services administrator

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance The Lead HR Services Administrator plays a key role in supporting the delivery of HR services across the region by providing oversight of day-to-day operations. This role serves as a senior operational resource and trusted partner to employees, managers, HR stakeholders, and cross-functional teams, ensuring HR processes are delivered accurately, consistently, and in alignment with global standards and compliance requirements. This role requires lead-level ownership, sound judgment, and the ability to influence process outcomes.

The ideal candidate brings experience in HR administration, Workday or HRIS, project coordination, process improvement, reporting, metrics, audit readiness, and compliance management.

What we are looking for

KEY responsibilities

• Lead and support end-to-end HR operational activities across the employee and contingent worker lifecycle, including hires, onboarding, job changes, transfers, promotions, and offboarding.
• Serve as a lead point of contact for managers, employees, new hires, and HR stakeholders, providing guidance on HR processes, lifecycle transactions, and issue resolution.
• Execute and oversee complex Workday or HRIS transactions with a focus on accuracy, data integrity, timeliness, compliance, and audit readiness.
• Coordinate HR projects and process improvement initiatives, including tracking milestones, identifying dependencies, and supporting implementation.
• Analyze HR case, transaction, and service delivery data to identify trends, risks, root causes, and improvement opportunities.
• Prepare operational reports, metrics, dashboards, and documentation to support business reviews, audits, decision-making, and continuous improvement.
• Monitor transaction quality, compliance requirements, service risks, and process adherence; escalate issues with context, recommendations, and follow-through.
• Partner with Payroll, HRBPs, HRIS, Benefits, Procurement, Compliance, and other teams to deliver consistent HR service outcomes.
• Provide informal guidance, knowledge sharing, and process support to HR Services team members to promote consistency and operational excellence.
• Contribute to client-centric HR processes, service delivery improvements, and scalable HR operations that support engagement and high performance.

KNOWLEDGE & ATTRIBUTES

• Strong knowledge of HR operations, HR administration, and employee lifecycle processes, with sound judgment in complex or non-routine scenarios.
• Proficient in Workday or similar HRIS platforms, including complex transactions, data integrity, process troubleshooting, and service delivery support.
• Strong project coordination, process improvement, reporting, metrics, and analytical skills to support operational performance and continuous improvement.
• Solid understanding of HR compliance, documentation standards, audit support, risk mitigation, accuracy, and confidentiality.
• Strong communication and stakeholder management skills, with the ability to collaborate across HR, Payroll, HRIS, Benefits, Compliance, managers, and employees.
• Demonstrates lead-level ownership, accountability, prioritization, problem solving, and influence without direct people management responsibility.

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• High School Certification or related qualifications.
• Completion or working towards completion of a diploma or degree in a Human Resources field or similar is highly beneficial.

REQUIRED EXPERIENCE

• Experience in HR operations, shared services, HR administration, or a related HR service delivery environment, preferably with regional or global scope.
• Hands-on experience supporting employee lifecycle activities, including onboarding, job changes, transfers, promotions, offboarding, and contingent worker administration.
• Experience processing and validating Workday or HRIS transactions with a focus on accuracy, data integrity, compliance, and timely delivery.
• Experience coordinating HR projects, process improvements, workflow changes, or operational initiatives from planning through execution support.
• Experience preparing and analyzing HR reports, metrics, dashboards, or trend summaries to support decisions and service improvement.
• Experience supporting audit, compliance, documentation, quality control, and cross-functional issue resolution.
• Experience providing informal guidance, peer support, training, or process expertise is preferred.

Work conditions & other requirements

Perform work from a remote location with stable internet connection.

Compensation Pay Range

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $64,000.00 - $98,200.00. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities. Introduce yourself to our recruiters and we will get in touch if there is a role that seems like a good match.