Junior account manager

A Junior Account Manager owns and manages a smaller book of less strategic, lower-complexity client accounts, acting as the primary point of contact for that assigned group while developing the skills required to manage the full account lifecycle. This role is structured as roughly half hands-on account ownership and half dedicated learning and skill-building, in contrast to the Account Manager role, which owns a full book of business and is fully invested in that responsibility. This role is designed for someone early in their career who is building hands-on experience in account growth, contract proposals, and negotiations, while developing technical expertise across the Zoomph platform and within the sports sponsorship industry, with the goal of growing into a full Account Manager position.

The Junior Account Manager plays an active role in ensuring client satisfaction, retention, and growth at Zoomph. This individual is responsible for a smaller, less strategic book of accounts, splitting their time evenly between managing those accounts and learning to identify and execute expansion opportunities, draft contract proposals, and engage in negotiations, with mentorship and guidance from senior Account Managers and the Director, Account Manager. They are developing strong communication and problem-solving skills, building technical fluency in the platform and industry, and working collaboratively with internal teams to deliver tailored client solutions.

Client Relationship Management

• Own and manage a smaller book of less strategic, lower-complexity general client accounts, serving as the primary point of contact and building relationships that drive adoption, satisfaction, and renewals; this is expected to occupy roughly half of the role, with the remaining time dedicated to structured learning and skill development (versus the Account Manager role, which owns a full book of business as a fully invested, primary responsibility).
• Build and nurture relationships with client stakeholders within their assigned book of accounts, with mentorship and guidance from senior Account Managers.
• Provide day-to-day client support by addressing inquiries, resolving issues, and delivering solutions that enhance client satisfaction and retention, escalating complex issues to senior Account Managers as needed.
• Anticipate client needs and advocate for them within Zoomph, positioning the platform as a valuable partner in their success.
• Assist in preparing client-facing materials, including proposals, reports, and presentations, to support client communication.

Customer Growth and Retention

• Support onboarding sessions for general clients, helping ensure smooth implementation of the Zoomph platform.
• Assist in monitoring client usage under the guidance of senior Account Managers to help identify risks and engagement opportunities.
• Help clients understand basic platform capabilities and data insights to support their business goals.
• Assist in compiling reports, performance metrics, and insights that demonstrate Zoomph's impact on clients' business goals.
• Help prepare for and coordinate regular check-ins and Quarterly Business Reviews (QBRs).
• Collaborate with internal teams (Customer Success, Product, Marketing), under the direction of senior Account Managers, to support client needs.
• Assist with coordination among internal stakeholders to support timely, high-quality delivery of client solutions.

Collaboration with Customer Success Specialists

• Work closely with the Customer Success team to help address client support needs and support a seamless client experience.
• Assist Customer Success Specialists with onboarding support, training, and basic issue resolution for general clients.
• Communicate relevant client feedback and account updates to Customer Success and Account Management leadership.

HubSpot Management

• Own the renewal process for their assigned book of business, ensuring timely renewals and addressing any risks of churn, with support from senior Account Managers on more complex situations.
• Identify and present expansion opportunities, such as additional features, services, or product upgrades, to enhance client value within their assigned accounts.
• Actively monitor account performance, identifying and mitigating risks to ensure client retention and growth.

Renewals and Upsells

• Own the growth of an assigned book of business, learning to identify, pursue, and close expansion opportunities within existing client accounts.
• Write and prepare contract proposals for renewals, upsells, and new opportunities, with review and coaching from senior Account Managers.
• Participate in and progressively take the lead on client negotiations, developing skills in deal structuring, pricing, and closing.
• Build technical expertise across the Zoomph platform, including its data, reporting, and analytics capabilities, to speak knowledgeably with clients and internal teams.
• Develop subject-matter expertise in the sports sponsorship industry, including partnership valuation, sponsorship metrics, and industry trends, to strengthen client conversations and recommendations.

Required Qualifications:

Education & Experience:

• Bachelor's degree in business, marketing, communications, or a related field, or equivalent experience.
• 0-2 years of experience in account management, customer success, sales, or a similar client-facing role; relevant internship or academic project experience will be considered.

Skills:

• Eagerness to own a book of business and develop skills in identifying and closing upsell or expansion opportunities and managing renewals.
• Willingness to learn contract proposal writing and to participate in and eventually lead client negotiations.
• Motivated to build technical expertise across the Zoomph platform and develop subject-matter knowledge of the sports sponsorship industry.
• Ability to adapt and thrive in a dynamic environment with evolving client needs and priorities.
• Interest in or prior exposure to industries like sports, media, or entertainment is a plus.
• Developing ability to build and maintain client relationships, with a desire to grow into a trusted advisor role.
• Strong written and verbal communication skills.
• Basic analytical mindset with a willingness to learn to interpret data and track key metrics.
• Familiarity with HubSpot or similar CRM tools preferred; willingness to learn required.
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
• Proactive problem solver with a customer-first mindset.
• Demonstrated ability to work collaboratively across teams.

Preferred Qualifications

• Prior internship, coursework, or project experience in the SaaS industry or with data-driven platforms, ideally in a B2B context.
• Basic knowledge of social media analytics, digital marketing, or sponsorship valuation tools and metrics.
• Prior exposure to contract writing, deal negotiation, or sales enablement.
• Exposure to Quarterly Business Reviews (QBRs) or client-facing performance reporting is a plus.

Potential Projected Salary:

$50K - $55K Base Salary + Performance Based Commission