Position Title:

IT Business Analyst (Salesforce)

Category/Shift:

Salaried Full-Time

Pay Range:

$82,500 - $110,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Physical Location:

1740 International Drive Remote Acceptable
Memphis, TN 38197

The Job You Will Perform:

Key Accountabilities

A business analyst supports product owners and bridges business needs and delivery teams by translating priorities into requirements, providing context, and ensuring solutions align with business goals.

The IT Business Analyst for our Commercial & Sales Enablement – Salesforce team will combine business analysis and Salesforce expertise to translate business needs into effective, data-driven technology solutions that improve processes and deliver value. This role requires a mix of technical and nontechnical skills including strong business process knowledge and an understanding of Salesforce and related systems.

• Background & Domain Expertise
  • Experience in the Salesforce product environment
  • Domain knowledge including understanding of Salesforce and related technology, knowledge of industry trends, and familiarity with general manufacturing business strategy and goals
• Communication, Collaboration & Team Enablement
  • Strong communication and collaboration skills
  • Help agile development team members gain a deeper understanding of the business benefits and objectives behind each user story, feature and project
• Requirements & User Story Development
  • Assists product owners with translation of business and customer objectives into specific requirements
  • Writes user stories that require heavy business context
  • Understands technical systems, data reference, entity relationship models, integration design, and can facilitate requirements elicitation on a technical level
  • Assist with completing configuration on the platform
  • May utilize background as a developer or experience with coding to help with solution requirements and build
  • May produce wireframes to help validate user experience and solution design
• Scope, Change & Validation
  • Facilitates scope change discussions and provides recommendations to product owners
  • Assists product owners in validating that business requirements are met
• Stakeholder Partnership & Vendor Enablement
  • Shares and documents business context and expertise with managed service providers (MSP) to assure business needs are met
  • Creates a partnership with business counterparts and acts as an advisor on how to best create a solution for business outcomes
  • Provides end user support and assist with training
  • Assists with driving user adoption by collecting user feedback & guiding best practices for user experience
• Product Sustain & Support
  • Supports performance reliability and minimization of technical debt through adherence to architecture best practices and technical specifications
  • Ensures safeguarding of Salesforce and related systems by following security standards & best practices

The Skills You Will Bring:

Education and General Experience:

• Bachelor's degree (preferably in computer science, business, or another technical field)
• 4+ years of IT experience
• 1-3 years product management, business analysis, or other relevant technical or functional experience
• Salesforce certifications considered a plus

Functional Expertise and Experience

• Define system scope and objectives based on user needs and a strong understanding of business processes and industry requirements
• Supports business process redesign and documentation for new and enhanced technology solutions
• Translates high-level customer requirements into functional and/or technical specifications
• Understands end-to-end system behavior and downstream functional impacts based upon proposed changes to a system
• Educates IT teams on business direction, goals, and drivers behind requirements.
• Executes end-to-end systems analysis and evaluates how technology choices affect business outcomes today and in the future
• Leads or assist with user acceptance testing

Technical:

If a team would like to specify the specific skills required to support their business applications, they may elect to add the appropriate skills and requirements here.

• Experience with Salesforce required
  • Salesforce Manufacturing Cloud (Sales and Service Cloud)
  • Salesforce Commerce Cloud, Maps, CRM Analytics considered valuable
  • Mulesoft
• Experience with SQL or relatable database technology considered valuable
• Experience with custom web & mobile applications considered valuable

Competencies needed for this position:

• Action Oriented
• Plans and Aligns
• Nimble Learning
• Drives Results
• Customer Focus
• Manages Ambiguity
• Resourcefulness
• Communicates Effectively

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you will see why our team members say they are Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com

Equal Opportunity Employer:

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.