Internal sales manager

Position Overview:

An established, family-run plumbing supply company is seeking a full-time experienced Internal Sales Manager to oversee and grow an existing portfolio of accounts throughout the five boroughs of New York City. This is a relationship-driven sales role focused on maintaining long-term customer partnerships, increasing account penetration, and delivering exceptional service to plumbing contractors, wholesalers, and retail supply houses. This position is ideal for a seasoned sales professional who prefers a steady, trust-based approach over aggressive sales tactics. The successful candidate will inherit established relationships and be responsible for nurturing those accounts, growing revenue organically, and serving as a trusted advisor to customers.

Responsibilities:

• Manage and develop relationships with established plumbing contractors, wholesalers, and retail supply accounts throughout NYC
• Grow existing accounts while maintaining a high level of customer service, trust, and responsiveness
• Serve as the primary point of contact for customers and provide ongoing account management support
• Represent the company's specialized product line of cast iron pipe and fittings (approximately 15 core SKUs)
• Coordinate with ownership regarding pricing, quoting, inventory availability, and order logistics
• Conduct regular customer visits and maintain a strong presence within assigned accounts
• Identify opportunities to increase sales within existing customer relationships
• Ensure timely follow-up on customer inquiries, orders, and service requests
• Assist with collections and account receivable follow-up on select accounts as relationships develop
• Maintain accurate records of customer interactions and sales activity

Qualifications:

• 5+ years of sales experience within plumbing supply, construction materials, building products, and related industries
• Proven ability to manage and grow established customer accounts
• Strong relationship-building skills with a consultative, customer-focused sales approach
• Comfortable selling a focused product line rather than a large catalog of products
• Excellent communication, negotiation, and customer service skills
• Self-motivated and capable of working independently remotely
• Experience working with NYC-based plumbing contractors, wholesalers, distributors, or supply houses is highly preferred
• Trustworthy, professional, and able to thrive within a close-knit, family-owned business environment
• Flexible to work hours that align with customer schedules, including early mornings and midday customer visits

Compensation & Benefits:

Approximately $100,000-$125,000 salary (DOE) Additional commission opportunities (typically 1%-4%) Remote/hybrid position with opportunity to work beside company ownership Established book of business with long-standing customer relationships Stable, family-oriented work environment with long-term growth potential

About the Employer:

This established plumbing supply company has built a strong reputation serving contractors, wholesalers, and retailers throughout New York City's five boroughs. Specializing in cast iron pipe and fittings, the company is known for its industry expertise, customer-first approach, and long-standing relationships within the plumbing community.

EEO Statement:

Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.