About Utorg

Founded in 2019, Utorg builds the infrastructure behind stablecoin payments: on- and off-ramps, self-custodial wallets, and crypto cards. Over 2 million users across 130+ countries already buy, hold, and spend crypto through our app. On the B2B side, the same rails power 2,100+ platforms, with $2.4B+ moved to date.

Fully MiCA-authorized across the EEA. PCI DSS Level 2 certified and backed by Dragonfly, TA Ventures, and Hypra.

Location

Full-time | Remote

About the Team

The team is responsible for final technical verification, production readiness, and successful Go-Live launches for our merchants.

Daily Focus

• Pre-live merchant configurations, payment method setups, and activating merchants in the production environment.

What you will do

• Merchant Integration: Technical onboarding and payment routing configuration (PSP, On/Off-ramp, Cards).
• Access Management: API key issuance and system environment configuration.
• API Testing: Request validation and integration troubleshooting using Postman.
• Incident Investigation: Transaction analysis and root-cause identification using JSON payloads, SQL queries, and Grafana logs.
• Bug Triage: Bug replication, isolation (merchant vs. platform side), and technical escalation to Engineering.

What you bring

• The Background: 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment.
• Log & Troubleshooting Experience: You have hands-on experience working with logs. You know how to use monitoring tools to trace transaction errors and find the actual root cause of an issue.
• The Tech Foundation: You understand client-server architecture, REST APIs, and JSON structures.
• Tooling: You are comfortable using Postman to validate requests.

What personal qualities make someone thrive in this team?

• Operational Precision: High attention to detail in technical configurations and logs.
• Proactivity: Self-driven approach to merchant support and problem-solving.
• Fast Adaptability: Ability to quickly absorb new technical documentation and workflows.
• Problem-solving: Strong analytical skills, with the ability to perform root cause analysis and develop clear remediation plans under time constraints.
• The Communicator: You speak and write fluent English (B2/C1), allowing you to communicate complex technical details to international merchants easily. Ukrainian / Russian language skills with the ability to write concise incident reports and present technical findings to non-technical stakeholders.
• Remains calm under pressure, accountable, detail-oriented, and committed to continuous learning.

What we offer

• Work remotely as part of an agile, international team that is shaping the future of finance.
• Competitive salary range based on individual experience and contribution.
• Career progression opportunities to advance into senior SRE, product, or engineering roles.
• Impact & ownership. Take a central role in ensuring platform reliability, where accuracy and timeliness are critical.
• Collaborative culture.
• Join a transparent environment that values open dialogue, experimentation, and measurable impact.

Please apply with your CV and a brief note describing a significant incident you led, your technical approach, and the outcome.