Implementation manager - tech & vendor integrations

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Implementation Manager, Technology & Vendor Integrations is responsible for leading the planning, execution, and operational deployment of strategic technology solutions and third-party vendor implementations across the Medicare Advantage health plan. This role ensures that technology platforms, vendor services, and operational capabilities are successfully integrated into the organization while meeting business objectives, regulatory requirements, timelines, and budget expectations.

The Implementation Manager serves as the primary liaison among internal business teams, IT, operations, compliance, clinical leadership, and external vendor partners. This position oversees implementation activities from business case approval through post-implementation stabilization and benefits realization.

Implementation Leadership

• Lead end-to-end implementation of strategic technology solutions, vendor services, and enterprise initiatives.
• Develop and manage implementation plans, project timelines, milestones, dependencies, and risk mitigation strategies.
• Coordinate cross-functional teams to ensure successful execution of implementation activities.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Facilitate implementation governance meetings and provide status updates to executive leadership.

Vendor Integration Management

• Manage onboarding and integration of new vendors supporting Medicare Advantage operations.
• Serve as the primary point of contact between the health plan and external vendor partners.
• Coordinate contract implementation activities, operational readiness, testing, and deployment.
• Oversee vendor performance during implementation and stabilization periods.
• Escalate and resolve implementation issues, risks, and barriers impacting delivery.

Technology Deployment & Integration

• Partner with IT and architecture teams to ensure technical integration requirements are defined and executed.
• Oversee system testing, user acceptance testing (UAT), defect remediation, and production readiness activities.
• Ensure integration with upstream and downstream systems is validated and documented.

Operational Readiness

• Develop operational readiness plans to support successful implementation and adoption.
• Coordinate business process design, workflow development, training, and communication activities.
• Ensure policies, procedures, and job aids are updated to support new capabilities.
• Conduct readiness assessments and go-live reviews before deployment.
• Support stabilization activities and transition solutions into ongoing operations.

Regulatory & Compliance Support

• Ensure implementations support Medicare Advantage regulatory requirements and organizational compliance standards.
• Collaborate with Compliance, Legal, Privacy, and Information Security teams throughout implementation lifecycles.
• Verify appropriate controls, documentation, and operational processes are in place before launch.
• Support audit readiness and implementation documentation requirements.

Stakeholder Management

• Build strong relationships with business leaders and executive sponsors.
• Facilitate cross-functional workshops and implementation planning sessions.
• Manage stakeholder expectations and communicate project progress, risks, and decisions.
• Drive alignment across business, operational, technical, and vendor teams.

Performance & Continuous Improvement

• Track implementation performance metrics and post-launch outcomes.
• Monitor benefit realization against business case assumptions.
• Identify opportunities to improve implementation methodologies and governance processes.
• Capture lessons learned and establish implementation best practices.

Job Requirements:

Experience: Required: 5+ years of experience managing technology implementations, operational projects, or vendor integrations.

Education: Required: Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Project Management, or related field.

Specialized Skills: Required: Experience leading complex cross-functional initiatives involving multiple stakeholders. Strong project and program management skills. Experience with vendor relationship management and organizational change initiatives. Excellent communication, presentation, and facilitation skills. Ability to manage multiple projects simultaneously in a fast-paced environment.

Pay Range: $98,550.00 - $147,825.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.