Implementation manager - pharmacy technician

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.

Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer:

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid Paternal Leave.
• Volunteerism Days off.
• Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs include mental health, financial and legal.
• Rewards programs offered by our medical carrier.
• Professional development and growth opportunities.
• Employee Referral Program.

Job Summary:

The Implementation Manager is a pharmacy technician certified by a nationally accredited pharmacy technician certification program. This position serves as a liaison between the franchise partners and Vital Care Infusion Services to ensure all onboarding tasks meet expectations, are guided by precedent, and work in compliance with established policy. This position also provides ongoing consultative support and educational development services as needed. Support and development activities provided by this position must meet applicable regulatory compliance and industry expectations.

Duties/Responsibilities:

• Compliance with USP Chapter and USP Chapter regulations and any applicable state Board of Pharmacy regulations related to compounding rooms, devices, supplies, and personnel. This includes supporting new franchisees and approved vendors with ISO classified areas, verifying that recommended products used meet USP requirements for sterile compounding, and supporting the training efforts for new compounding personnel.
• Supports developing and revising facility design resources and sterile compounding training resources for franchise employees.
• Provides consultative support and guidance to new infusion pharmacy franchises in areas related to facility construction, sterile compounding, preparing for and responding to initial regulatory surveys and inspections, vendor management, optimal workflow strategies, new hire orientation, annual training, and other pharmacy operational activities.
• Review current onboarding program standards, resources, and educational programs on an ongoing basis; document and revise them as needed to meet franchise needs and regulatory standards.
• Develops, interacts with, and maintains effective relationships with sterile compounding-related equipment and supply vendors serving the franchise network; supports timely order, delivery, and equipment installation at each franchise location.
• Develops, facilitates, and serves as the Company’s liaison with franchise owners, their construction contractor teams, and Vital Care’s vendors to ensure timely construction project completion.
• Serves as a resource concerning accreditation, pharmacy, and sterile compounding-related regulations and standards.
• Facilitate internal collaboration to ensure key milestones are completed on time and meeting expectations.
• Analyze, review, and report on progress with team members and business partners.
• Complete assigned projects efficiently and effectively based on departmental expectations.
• Follow the established protocol for implementing new franchises while being solution-oriented and resourceful to identify challenges and opportunities proactively throughout the process.
• Facilitate and manage franchises within the company’s project management system.
• Collaborate and delegate critical onboarding tasks to subject matter experts in response to franchise location requests for assistance.
• Engage in consistent and timely follow-up communications with franchise partners using various media platforms (i.e., text, email, Microsoft Teams).
• Communicates and provides reports to leadership as requested.
• Follows and abides by all company policies and procedures.
• Other duties as assigned.

Required Skills/Abilities:

• Prior experience in roles involving sterile compounding and infusion pharmacy.
• Excellent organizational and communication skills.
• Excellent teaching skills and ability to demonstrate and communicate critical procedures to pharmacy professionals.
• Strong business acumen with the ability to quickly grasp issues and understand strategy and demonstrated ability to work independently and make good business decisions.
• Demonstrated process and project ownership orientation with the ability to manage priorities and meet time commitments.
• Ability to effectively collaborate and communicate project status with onboarding teams and Company leadership.
• Highly skilled communicator in verbal, written, and oral presentation of information.
• Demonstrated analytical, quantitative, and organizational skills, providing the ability to analyze progress, identify trends and anomalies, and recommend needed improvements.
• Solution-oriented and resourceful, demonstrates excellent problem-solving and customer service skills.
• Proficient in MS Office Suite and demonstrated ability to work effectively within Word, Excel, PowerPoint, and other Program Management systems.

Education and Experience:

• High school diploma/associate degree or equivalent.
• Certification from a nationally accredited pharmacy technician certification program and maintaining ongoing education requirements are preferred.
• Prior experience in roles involving infusion pharmacy operations, regulatory compliance, and accreditation preferred.

Physical Requirements:

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.

Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.

Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.

Vital Care Infusion Services participates in E-Verify.

This position is remote and full-time. The salary range for this position is $56,318 - $70,398.