Implementation Manager II

Exemption Status:
United States of America (Exempt)

Salary Range:
$71,614 - $95,784 - $119,953

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact?

Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Position Summary:

This position is responsible for managing the transition of new business into MedImpact effectively, accurately and timely. Ensures consistent customer satisfaction during implementation by collaborating with client teams, over 30 business units, and continually interacting with customers and consultants. The Implementation Manager is ultimately accountable for not only delivering a successful project but creating the foundation of the business relationship and successfully executing the delivery of additional revenue to the Company.

Essential Duties and Responsibilities include the following:

• Develops and builds client business relationships by delivering a positive on-boarding experience, including clear rules of engagement, orientation to MedImpact processes and services, communication of client commitments and expectations to internal partners, and successful transition from implementation to maintenance of business.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications.
• Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externally.
• Leads the implementation process, including timely and accurate documentation/sign off of the Implementation Questionnaire and other related documents.
• Builds client relationships by ensuring appropriate levels of service and operational support during the implementation process.
• Effectively educates the client to MedImpact systems and processes.
• Manages the project in compliance with the client service agreement eliminating any risks to MedImpact for non-adherence.
• Must be knowledgeable of all State and government regulations related to PBM operations.
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Ensures appropriate back up coverage for customers during holidays, weekends, and other times.
• Promotes continuous improvement by ensuring adherence to quality principles.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

BS/BA and 5+ years’ experience or equivalent combination of education and experience, and 2 years' of SME in respective areas such as customer support or related account management experience in a healthcare or a Pharmacy Benefits Management (PBM) environment.

Computer Skills

Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook.

Certificates, Licenses, Registrations

PMP or PMI Certification desired.

Other Skills and Abilities

Must be exceptionally consultative face to face with clients. Outstanding numeric, verbal, written, logic and analytical skills.

Work Environment

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements).

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

Equal Opportunity Employer, Male/Female/Disabilities/Veterans