Job title: Implementation Consultant (Insight)

Location: United States

Contract: Permanent, Full-time

About us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the role

You will join a dynamic team with the responsibility of guiding customers through the successful implementation of manufacturing enterprise software solutions for North American customers. You will work with a group of experienced project managers, application specialists and customer support experts to implement Insight projects (Cyncly ERP solution).

Main responsibilities

• Deliver successful implementations of our manufacturing solutions both onsite at the customer facility and remotely by providing technical services that may include system configuration, data setup, machine integration / configuration, report configuration / development, stored procedure development, testing and validation, management consultation and user training.
• Guide and support our customers and help them get value out of our solution offerings by providing consultative services that may include needs assessment, productivity recommendations, production best practices suggestions, system improvement recommendations, customer training and contributing information to strategic plans and reviews.
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks.
• Test configuration and solutions to ensure they satisfy customer requirements.
• Manage and update task assignments to meet company and customer commitments.
• Support knowledge transfer to other team members.
• Commitment to building long and lasting client relationships.
• Travel may be required.

Requirements:

• Solid experience in software development and or implementation.
• Prior experience with ERP implementations strongly preferred.
• IMOS experience strongly preferred.
• Solid base in SQL statements and SQL stored procedures.
• Strong attention to deadlines and budgetary guidelines.
• Proven success working with all levels of management.
• Strong understanding of manufacturing concepts and principles and prior experience in furniture production and/or woodworking industry is an advantage.
• Self-starter, highly motivated, able to work in fast paced environments and execute on multiple concurrent project tasks.
• Excellent organizational and time management skills, strong communicator to varied audiences and good problem-solving skills.
• Detail oriented with skills to absorb, analyze and practically apply technical information to a variety of customer environments.
• Strong interest in software systems.
• Familiar with Microsoft productivity tools.
• Experience with reporting services.
• Advanced English.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.

In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $80,000 - $140,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.

Equal Opportunity Employer Statement:

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.