About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Summary

First Due is seeking a tech-savvy, customer-focused fire and EMS subject matter expert to work as an Implementation Consultant – Assets & Inventory. In this role, you will work with Fire & EMS customers to implement and optimize First Due's Assets & Inventory module, providing industry-leading guidance and support as First Due continues to build its best-of-breed end-to-end Fire and EMS platform.

Key Responsibilities

• Act as the subject matter expert and Implementation Consultant for the Assets & Inventory module.
• Work directly with new customers to efficiently and effectively configure and optimize the Assets & Inventory module, including apparatus tracking, equipment inventory, inspection workflows, and maintenance scheduling.
• Partner with Implementation Project Managers to successfully implement and launch First Due to Fire and EMS agencies of varying sizes and complexities.
• Guide customers on best practices for apparatus and equipment lifecycle management, including compliance with NFPA 1911, NFPA 1912, NFPA 1852, and other applicable standards.
• Advise agencies on structuring inventory hierarchies, asset categorization, and inspection frequency aligned with their SOGs and regulatory requirements.
• Guide ALS agencies on configuring medication and controlled substance inventory tracking, including DEA compliance workflows, expiration date management, chain-of-custody documentation, and par-level replenishment for Paramedic and Advanced EMT units.
• Provide configuration guidance on maintenance tracking, out-of-service workflows, and integration with other First Due modules including Scheduling, Incident Reporting, and Response.
• Stay educated on module functionality, configuration options, and evolving industry best practices and compliance requirements specific to fire apparatus, EMS equipment, and medication management.
• Maintain a full understanding of features in current and future sprints as well as the Assets & Inventory product roadmap.
• Document product gaps identified during implementation and collaborate with Product Management to ideate solutions, particularly around compliance and operational workflow requirements.
• Participate in regional and national user group meetings, both virtually and in person, representing the Assets & Inventory product area.
• Develop a deep understanding of competitors' capabilities within the asset management and inventory space for public safety.

Qualifications

• This is a remote role, but the employee must live in the US.
• Experience in Fire or EMS operations, with direct exposure to apparatus maintenance programs, equipment tracking, or quartermaster/supply functions strongly preferred.
• Familiarity with NFPA standards governing apparatus inspection, testing, and maintenance (NFPA 1911, 1912, 1852, etc.).
• Understanding of common fire and EMS inventory workflows including daily/weekly checks, SCBA management, and PPE lifecycle compliance.
• Familiarity with ALS medication management practices, including controlled substance accountability, DEA recordkeeping requirements, and EMS formulary tracking as they relate to inventory systems.
• Experience with public safety software platforms or operational technology (asset management, fleet management, or similar systems) is a plus.
• Ability to take customer requests, determine the desired end state, and provide a clear, efficient path to the best solution.
• Strong analytical and critical thinking skills with attention to detail.
• Excellent written and verbal communication skills, including the ability to present to groups of varying technical backgrounds.
• Exceptional project management skills: ability to manage multiple customer implementations simultaneously.
• Patient, responsive, supportive, and respectful; adept at presenting, responding to feedback, and overcoming obstacles constructively.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart.