Company: Highmark Health

Job Description:

JOB SUMMARY This job performs the day-to-day operational function of the assigned HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise and must have experience with high volume case management, leave of absence experience, and have experience with coding time in UKG. Responsible for execution of transactional processes related to the delivery of HR Shared Services programs provided from COEs, TELs, and business leaders. Places emphasis on customer service, quality, teamwork and employee engagement. Ensures customer requests are completed in a timely fashion and met and with a high degree of accuracy and reliability. Possesses some understanding of administration and regulatory requirements unique to one or more Total Rewards (TR) disciplines (broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance.

ESSENTIAL RESPONSIBILITIES

• Accurately perform day-to-day transactional and administrative processes in support of the assigned HR Shared Services team.
• Responsible for timely completion of fulfillment activities and customer inquiries.
• Responsible for customer focused ongoing communication with current and former employees related to service requests and case management resolution.
• Perform scheduled audits related regulatory compliance and policy provisions specific to assigned HR Shared team initiatives and programs.
• Complete projects and studies as needed, utilizing professional judgment and professional knowledge.
• Regularly assess services and process and proactively identify areas of opportunity for improvement.
• Maintain detailed process/procedure documentation and update, as needed.
• Meet customer commitments on-time.
• Ensure KPI customer satisfaction levels remain high from both internal staff and external customers.
• Participate as a team member in the requirements, design, and testing of new systems, enhancements to existing systems, and production support.
• Identify and escalate issues to HR systems support teams for analysis and resolution.
• Other duties as assigned or requested.

EDUCATION

Bachelor's degree in Human Resource or related field. Substitutions: 3 years of related and progressive experience in lieu of Bachelor's degree.

PREFERRED

None

EXPERIENCE

3 years progressive experience in one (1) or more of the following TR disciplines: broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance. Preferred Workday experience. Transactional function responsibility experience.

LICENSES or CERTIFICATIONS

None. Preferred PHR/SPHR Certified Employee Benefits Specialist (CEBS) Workday Certification.

SKILLS

Knowledge of federal, state, and local laws and regulations that govern the activities of the assigned HR Shared Services functional area. Demonstrated interpersonal, written and verbal communication skills. Ability to manage multiple priorities and initiatives. Excellent prioritization, interpersonal, problem-solving, presentation and planning skills. Detail oriented and self-motivated professional. Strong customer service skills. Proficient with Microsoft Office Suite.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type: Office-based. Teaches / trains others regularly. Frequently travel regularly from the office to various work sites or from site-to-site. Rarely works primarily out-of-the office selling products/services (sales employees). Never physical work site required. No lifting: up to 10 pounds constantly. Lifting: 10 to 25 pounds occasionally. Lifting: 25 to 50 pounds rarely.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement:

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range:

Minimum: $27.02. Maximum: $41.85. Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.

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