Hr service center representative

This position’s main duty is to be a member of a HR Service Center team which provides employees, members of the field organization and outside parties answers to questions regarding HR information, policies, and processes. This position also processes standard HR processes as assigned and may perform special projects related to general HR administration including benefits, payroll, HR policies/processes, etc.

DUTIES & RESPONSIBILITIES:

• Provides excellent customer service through various channels to employees (past, present, and prospective), members of the field organization and outside parties regarding HR related inquiries while following standard operating procedures.
• Ability to identify the unspoken needs of the customer by actively engaging and listening to our customers.
• Research and answers standard HR Service Center questions or requests accurately and timely to meet service level agreement.
• Corresponds with the workforce or requesting party by using a variety of tools, systems, and resources to obtain needed information and resolve inquiry.
• Escalate unusual/complex cases within HR Service Center to the appropriate tier or redirect case to other internal service centers for follow-up and/or resolution.
• Clearly documents and logs 100% of interactions received using the case management tool.
• Leverages case management, HR systems, and other related systems to process standard HR related operational tasks such as data change and requests, verifications of employment, time reporting, etc. (not an inclusive list of tasks) to prepare required documentation for these processes.
• Identifies and suggests process improvements or ideas for better serving customers of the HR Service Center.
• Performs assignments and special projects related to general HR administration.

QUALIFICATIONS & SKILLS:

Required:

• High school diploma or equivalent
• One year of experience related to benefits, payroll, and HRIS systems.
• Strong customer service skills and ability to effectively prioritize responsibilities.
• Effective verbal and written communication skills, organizational skills, strong attention to detail, and ability to be flexible in an ever-changing environment.
• Ability to work in a fast-paced environment with a variety of personality types, shifting priorities, and frequently changing programs/information.
• Ability to maintain confidentiality of employee information.

Preferred:

• Bachelor’s or Associate’s degree
• Experience in Human Resources or a service/call center
• Experience with Workday

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $21.83 - $29.53 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

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