Job Details

Job Location: Corporate Headquarters - Doylestown, PA

Position Type: Full Time

Education Level: Bachelor's Degree Preferred

Salary Range: $25.77 - $28.86 Hourly

Travel Percentage: 0%

Job Shift: Day

Job Category: Human Resources

ABOUT ECRI

ECRI is an independent, nonprofit healthcare safety organization advancing evidence-based, effective healthcare globally. For more than 50 years, we've helped healthcare leaders make smarter, safer decisions — free from vendor influence or conflicting interests. Today, ECRI is home to a family of trusted safety brands, including the Institute for Safe Medication Practices (ISMP) and The Just Culture Company, extending our reach across patient safety, medication safety, and safety culture transformation. Join us, and your work will directly protect patients worldwide.

WHAT WE OFFER

• Comprehensive healthcare coverage: Medical, dental, vision, life insurance, disability coverage, critical illness insurance, and more.
• Retirement savings: Employer-matching Retirement Savings Plan.
• Culture of Belonging: Participate in employee groups to learn from, grow with, and support colleagues in our collective success.
• Purpose beyond the paycheck: 16 paid hours annually through ECRI Cares to volunteer with preapproved charities.

POSITION SUMMARY

The Human Resources Coordinator (the “Coordinator”) serves as the first line of support for ECRI employees, candidates, managers, vendors, and other stakeholders regarding Human Resources (“HR”) matters. The Coordinator provides timely, professional, and confidential support across all areas of HR, including benefits administration, talent acquisition, onboarding, employee data management, HR systems, compliance, and general HR operations.

Working closely with the HR team, the Coordinator proactively executes day-to-day tasks and operational activities with a high level of accuracy, responsiveness, and attention to detail. This role is responsible for responding to routine HR inquiries, assisting with the administration of HR policies, programs, and processes, and appropriately escalating more complex matters to the relevant HR team member. This role also serves as the first-level administrator for HR systems by maintaining employee data, supporting system users, troubleshooting basic issues, and helping to ensure data accuracy and integrity.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements(s)

• Serve as the first line of support for ECRI employees, candidates, third-party partners and vendors, etc., regarding HR-related matters.
• Serve as a trusted first point of contact for HR inquiries received through shared inboxes, phone calls, and other communication channels. Respond to all inquiries in a timely and professional manner, and escalate more complex matters to the appropriate HR team member.
• Provide proactive, high quality, and confidential day-to-day administrative tasks.
• Support the administration of HR systems, by performing data entry tasks, system maintenance, troubleshoot user issues, and completing other administrative tasks.
• Assist with the preparation and distribution of compliance-related notifications, intranet (“ERICA”) postings, mailings, and employee communications.
• Support the preparation, staging, assigning, and tracking the completion of employment documentation.
• Maintain employee records and personnel files, ensuring accuracy, completeness, and compliance with ECRI policies and applicable regulations.
• Ensure that organizational charts are maintained and up to date.
• Process all “first-level” employment verification requests and document requests (e.g., Public Student Load Forgiveness (PSLF) forms), while triaging “higher-level” employment verification and document requests to the appropriate HR representative.
• Support the benefits administration activities, including open enrollment preparation, scheduling information sessions, employee communications, ERICA postings, data entry, ensuring that all updates and changes are made in the HRIS system, etc.
• Support the employee life-cycle process, in collaboration with the Human Resources Business Partner and HR Specialist, including assisting with creating and updating job requisitions, scheduling interviews, screening candidates, supporting the Co-Op and Internship program, supporting the on-boarding and off-boarding process, etc.
• Assist with the administration and tracking of required compliance training programs and support HR compliance activities related to federal contractor obligations through the Office of Federal Contract Compliance Programs (OFCCP) and other regulatory requirements.
• Support and administer ECRI’s awards programs, including, but not limited to, the Spot Award and Annual Award programs.
• Assist with administration of the annual review administration process, including system updates, communication, reporting, and completion tracking.
• Support employee surveys by preparing system configurations, testing, tracking participation and compiling results as directed.
• Compile, audit, and maintain HR data and reports using Excel and HR systems, including the use of functions such as pivot tables, lookups, and data validation tools.

Additional Responsibilities:

Other duties, as assigned.

Accountability Metrics:

• Proactive response to all first-level inquiries received via phone or inbox.
• Meet all deadlines associated with day-to-day tasks and long-term projects.
• Meet all goals and objectives set forth each fiscal year.
• Enhance job-related skills with training, at least 1-2 times per year.

Qualifications:

Experience:

• 2 to 4 years’ administrative, human resources, customer service or related experience preferred.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proven ability to work autonomously and independently while collaborating effectively with team members.
• Proven ability to prioritize and complete competing tasks on time in a fast-paced environment.
• Proven ability to accurately manage detailed work, identify issues, and assist in resolving routine problems.
• Proven ability to manage confidential and sensitive information with discretion and professionalism.
• Highly effective interpersonal, communications, and follow-up skills.
• Experience in a support role is desired.
• Experience in a customer service oriented role is desired.
• Project management experience is desired.

Education:

• High school and/or general education degree required.
• Bachelor’s degree in a HR or HR-related discipline is preferred.

Computer Skills:

• Proficient with Microsoft Office 365 Suite of products (e.g., Word, Excel, and PowerPoint).
• Experience utilizing various systems, such as an HRIS, payroll, learning management system, e-learning catalog, etc., is preferred.

Certifications & Licenses:

• PHR/SPHR and/or SHRM-CP/SHRM-SCP is a plus.

POSITION COMPENSATION

The anticipated range for this position based on regular hours per week is $25.11- $28.86 per hour ($50,251.50- $56,277.00, if annualized). Actual compensation will be determined based on factors including relevant experience, skills, certifications, and work location.

ECRI offers a comprehensive benefits package

that includes medical, dental, life, disability, retirement, paid time off, paid holidays, tuition reimbursement, and several other ancillary benefits.

PHYSICAL DEMANDS

This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form.

EEO STATEMENT

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

ADA STATEMENT

ECRI is committed to equal employment opportunities and compliance with the Americans with Disabilities Act (ADA). ECRI values diversity and inclusivity, and we strive to provide a work environment that accommodates employees with disabilities. If you require reasonable accommodations to participate in the application or interview process, please inform us so that we can provide the necessary support. ECRI believes that everyone should have an equal opportunity to contribute their skills and talents, and we are dedicated to making our workplace accessible and inclusive for all.

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