Helpdesk Manager

Job Title: Helpdesk Manager

Location: San Diego, CA (fully remote position, on-site travel may be required)

Employment Type: Full-Time

About the Role

Lead helpdesk operations for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment. This role combines hands-on Tier 1 support with team leadership, program reporting, and process automation.

Key Responsibilities

• Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities
• Monitor and report on the status of unresolved support requests on a weekly basis
• Prepare and deliver recurring status reports to program leadership
• Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions
• Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives
• Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders

Minimum Qualifications

• Minimum 5 years of DoD experience (within the past 10 years) managing large, complex programs supporting DoD customers using Oracle Federal Financials
• Project/team lead experience; Agile certification preferred
• Minimum 7 years' experience (within the past 10 years) in direct support of DAI financial and accounting operations
• Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred.
• Minimum 1 year of experience with AI tools and integration
• Ability to work fully remote with occasional on-site presence in San Diego, CA
• Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check

enGenius Consulting Group is an Equal Opportunity Employer M/F/D/V