Forward deployed engineer

Description

Location: United States (remote)

Work Model: Fully remote

Industry: AI SaaS for home care operations

Compensation: $160K-$200K base

About the Company

Our partner is a venture-backed AI SaaS company building operations software for the home care industry, backed by top-tier investors and nearing the close of a new funding round. The enterprise segment is the fastest-growing part of the business, having expanded from a handful of customers to nearly a dozen with many more in the pipeline, while the SMB side continues to grow steadily month over month. The team is in the low twenties today and expected to roughly double by year end. This is a high-growth, founding-team environment for people excited to build.

The Opportunity

As a Forward Deployed Engineer, you will be 100% customer-facing and responsible for translating client workflows into a fully configured platform deployment. Working directly with stakeholders like CTOs, COOs, and operations leads, you will get into the codebase to build custom integrations and tooling, set up agent configurations and monitoring, and help size up the unit economics that inform pricing. You will also assess net-new integrations and products, building prototypes to prove out value. This is a chance to help build a brand-new function from the ground up, with a clear growth path from FDE to Senior FDE to FDE Lead.

Responsibilities

• Own customer deployments end to end as the primary technical point of contact
• Translate client workflows into platform setup and configuration
• Build custom integrations, tooling, and agent configurations in the codebase
• Set up monitoring and checks and balances for deployments
• Help size unit economics and inform pricing
• Assess and prototype net-new integrations and products

Requirements

• 1-3 years of relevant experience in a corporate environment
• Comfortable working in a codebase and familiar with APIs and their scopes
• Semi-technical: able to build additional tools and configurations
• Strong customer-facing presence, including comfort with C-suite stakeholders
• Willing to travel roughly 5-30% and to work hard in a founding-team, seed-stage environment
• Bonus: background as a solutions engineer, solutions architect, technical consultant, or in a technically-leaning deployment role; experience with AI-enabled workflows