Overview

At Spacelabs Healthcare, you make a difference. Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support. Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world. Because while we may not be at a patient’s bedside, their health is still in our hands.

Our Field Service Engineer II is responsible for the quality service of Spacelabs products and for customer satisfaction within an assigned territory. Works under supervision and performs duties in compliance with established procedures. Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters who can manage their time and schedules independently; they will also possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization.

This is a field based position covering all of South Carolina, the northern part of Georgia (to Augusta) and part of North Carolina. 75% travel (mostly driving) will be required.

Responsibilities

• Achieve annual revenue goal by promoting sales of service contracts, billable services, and Spacelab’s products and offerings.
• Support Regional Service Manager and region in achieving assigned Operating profit goals.
• Install approved equipment upgrades and modifications as required in accordance with technical documents and publications.
• Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications.
• Assist in OJT training of all regional new hires before and after new hire training.
• Responsible for mentoring new FSEs as required.
• Responsible for seeking out new training to keep up with technology as it changes.
• Perform all assigned PMs, PAs, and remedial maintenance and provide necessary records to hospitals and Regional Service Manager (RSM).
• Respond to all assigned customer service calls and apply corporate policy guidelines.
• Submit accurate and complete reports promptly regarding expenses, timecards, and service reports.
• Prepare service Contract Quotes in coordination with RSM and Contract Administration.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Assist sales with pre-sale configurations and consultation as required.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Act as liaison with technical support for product introduction, evaluation, and major troubleshooting assignments.
• Successfully complete all Spacelabs Product training.
• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid the recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic, or computer technology; or equivalent military training and experience.
• A minimum of 3 years of experience as an FSE or equivalent field service experience.
• 3+ years of experience working on complex capital medical devices.
• Ability to climb and stand on ladders for extended periods.
• Ability to lift up to 50lbs.
• Work various shifts as deemed necessary for successful installation and training, including on-call rotation.
• Proficient computer skills including Networking, Microsoft Windows, XP operating systems.
• Customer Relationship Management (for example SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio, and PowerPoint).
• Must become fully competent in the application and operation of all products in all care areas.

OTHER WORK REQUIREMENTS:

• Successful completion of Spacelabs training required (including training done at Company location) or have previously passed Spacelabs FSE training.
• Must become fully competent in the application and operation of all assigned products and systems.
• Work various shifts as deemed necessary for successful installation and training.
• Required to register with a vendor credentialing service. As part of this process, you may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at a customer site.
• May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.
• Use of computer: 15%
• Domestic Travel: 75% - This is a regional position requiring a significant amount of driving. This position requires the ability to possess a valid driver’s license and maintain a safe and responsible driving record. Includes possible air travel and must be able to acquire all necessary travel documents.
• This position will be assigned to a specific region but will be used as a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs.
• Participation in an on-call rotation and periodic mandatory overtime may be required.

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Please review our benefits here: Life at OSI

Pay may range between $31.25 to $37.02 per hour. The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veteran Know Your Rights Poster Link: Know Your Rights

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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