Position Information

The Field Applications Engineer (FAE) as a part of the Solutions team works in support of our Liberty Software-Defined Instrument products and solutions (Liberty Product Line). The FAE is responsible for providing technical expertise and support to TEVET customers in the field of test and measurement equipment and Software-Defined Instrumentation. This role involves working closely with customers to understand their specific needs, recommending suitable solutions, working with the TEVET sales and product development teams, and assisting with the implementation and troubleshooting of our Liberty Product Line.

Job Summary

Major Purpose: Bridge the gap between customers and the technical aspects of TEVET’s Liberty Product Line. The FAE is a technical expert and consultant, providing support and guidance to meet our customer’s specific needs. Help to quickly qualify a sales opportunity for direction of sales activities. The technical customer advocate/interface to the TEVET R&D teams.

Objective: Provide exceptional support and guidance to customers in implementing and optimizing TEVET’s Liberty Product Line. Ensure customer satisfaction, drive business growth, and contribute to the success of TEVET by delivering superior technical support, building strong customer relationships, and collaborating effectively with TEVET’s internal teams.

Function: Provides technical expertise, support, and guidance throughout the customer journey, to ensure customer success. Help customers effectively implement and optimize TEVET’s Liberty Product Line, troubleshoot issues, and act as a valuable technical resource for customers and internal teams.

Detailed Tasks, Duties, Responsibilities:

The primary role of the Field Applications Engineer is focused on delivering exceptional technical support and expertise to customers, enabling them to effectively utilize TEVET’s Liberty Product Line for their specific applications.

• Understand the customer’s needs and application as it relates to TEVET’s product lines.
• Collaborate with the TEVET sales team and our partner’s sales teams to identify potential customers and opportunities and provide technical expertise during the sales process, including customer visits, product demonstrations, and proposal preparation.
• Engage with customers to understand their test and measurement requirements and assist in selecting the appropriate Liberty Product Line solutions based on their specific applications and requirements.
• Build and maintain strong relationships with customers, understand their evolving needs, and provide ongoing support and technical advice to ensure customer satisfaction and loyalty.
• Conduct demonstrations, training sessions, and workshops for customers to showcase the features, benefits, and technical capabilities of Liberty Product Line highlighting its relevance to customers' needs.
• Support customers in the installation, setup, calibration, and training of TEVET’s Liberty Product Line ensuring successful installation and optimal performance.
• Troubleshoot and resolve technical issues or concerns raised by customers, providing timely and effective solutions.
• Conduct on-site visits and field testing to assist customers in using the Liberty Product Line, analyzing test results, and optimizing performance.
• Stay updated with industry test and measurement standards, regulations, and emerging technologies related to TEVET’s Liberty Product Line and share knowledge with customers and internal teams.
• Gather feedback from customers regarding Liberty products and solution’s performance, usability, and features, and communicate it to the product development and engineering teams.
• Collaborate with cross-functional teams, including marketing, sales, engineering, and product management to influence product enhancements, resolve issues, and ensure customer satisfaction.
• Provide internal technical training and support marketing, sales, and customer support to enhance their understanding and proficiency in using Liberty Product Line.
• Represent TEVET at industry trade shows, conferences, and customer events, deliver technical presentations and engage with potential customers.
• Prepare technical documentation, including application notes, user manuals, and reports, to support customers and internal stakeholders.

Supervisor Responsibilities

N/A

Decision Making Responsibilities

He has specialized knowledge of function and regularly uses systems and equipment at an intermediate level. Requires specialized knowledge of moderately complex procedures and operation of function to perform assignments. It has some latitude to apply policies to situations that arise where standard procedures do not fit.

Spending and Accounting for Funds

May have some latitude in the direct expenditure of funds on behalf of the organization.

Work Environment Characteristics:

Remote / telecommuting performing job duties and responsibilities from home or other preferred location. Preferred location(s) in or around Dallas, TX.

Work Hours:

Work hours will vary based on the situation. Customer installations and trade shows will often require longer days. While in the office the typical work hours are from 8am to 5pm, Monday through Friday.

Travel Requirements:

Moderate to frequent travel requirements. Travel could involve both domestic and international travel and could be up to 60%.