1:00 PM - 2:00 PM
Senior Product Manager Interview
Sarah Jenkins
Scalesource
·6 days agoScalesource
·6 days agoLocation
remote, United States
Salary
$15k – $18k/yr
Commitment
Full Time
Level
Middle (2-4 years)
Location: Remote (Work from Home)
Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST)
Compensation: $1,250 USD/month first 90 days, $1,500 USD/month after
We support U.S.-based coaches, EOS Implementers, consultants, and agency owners — founder-led expert businesses where the founder's time and attention are the product.
Yes, you'll manage inboxes, calendars, meeting prep, and client records. But the real business we are in is buying back founder time and attention.
A coach misses a client follow-up because it got buried in an inbox nobody was triaging. A launch stalls because onboarding admin fell through the cracks. A founder shows up to a call unprepared because nobody pulled the notes together. An email goes out in the wrong voice and damages a relationship the founder spent years building.
Every one of those is a founder pulled out of their zone of genius to fix something that should never have needed their attention. That is what this role is for.
We are hiring an Executive Assistant who delivers reliable right-hand execution, not task-rabbit work.
This is the most trust-heavy role in the stack. Voice, brand fit, and executive maturity matter more than raw task volume. This is a remote role through ScaleSource.
If you need to be told every step, this is not the role.
If you can write in someone else's voice convincingly, and a missed follow-up bothers you more than it bothers the founder, you may be exactly who we need.
Our standard is simple: The founder's time, voice, and relationships are protected at every touchpoint.
If an email needs a response, it goes out sounding like the founder, not like a stranger. If a meeting is coming up, prep is done before anyone has to ask. If a client onboards, every step happens on schedule. If a launch is live, the admin behind it runs without the founder noticing it's happening at all.
We do not need someone who says, "I think I replied to that client." We need someone who says:
"Inbox is at zero — 4 replies went out in your voice, 2 are drafted for your review, and nothing else needed you. Tomorrow's three calls are prepped with notes in the folder. All 6 onboarding steps for the new client are done through day 3. The webinar reminder sequence is live, and the one thing that actually needs your decision is flagged at the top."
That is the difference.
Your mission is to buy back the founder's time and attention. You are the right hand of a founder whose expertise is the product. You handle the inbox, the calendar, the prep, the follow-ups, and the client admin so the founder handles only the work that only they can do.
You will work across email, calendar, CRM, launch tools, and client records to make sure communications go out in the founder's voice, meetings are prepped before anyone asks, onboarding runs on schedule, and nothing quietly dies in a thread.
You are not just completing tasks. You are protecting the founder's time, voice, and relationships.
You will run the founder's communication and schedule so they never have to think about it. You will be responsible for: Managing inbox, calendar, meeting prep, follow-up, and CRM updates Triaging communications with judgment — knowing what needs the founder's attention and what doesn't Drafting and sending replies in the founder's voice, indistinguishable from their own writing Keeping the calendar protected and meeting prep ready well ahead of time Making sure every meeting generates its follow-ups, and every follow-up gets closed An inbox the founder still has to triage themselves is not a managed inbox. It is a shared burden.
You will run the admin machine behind launches, webinars, and onboarding. You will be responsible for: Supporting webinar, launch, and client onboarding admin end to end Keeping every moving piece of a launch or onboarding sequence on track without dropped steps Running checklists so each client's first weeks happen on schedule, every time Catching the slipping step before the client — or the founder — notices it slipped A launch the founder has to babysit is a launch that failed at its real job: running without them.
You will make sure nothing discussed ever quietly disappears. You will be responsible for: Tracking action items from meetings and planning sessions with owners and due dates Coordinating contractors — designers, VAs, tech support — so deliverables land on time Chasing what stalls, including with people who don't report to you Making sure nothing discussed in a meeting or planning session quietly disappears afterward An action item without an owner and a due date is not a plan. It is a wish.
You will keep the client side of the business clean and current. You will be responsible for: Maintaining client records, notes, and deliverable handoffs Keeping documentation clean enough that anyone stepping in could understand client history and status immediately Making sure deliverables move from "done" to "delivered" with nothing lost in the handoff Keeping information in the system, not in your head, your notebook, or a chat thread If client history lives only in your memory, the business breaks the day you're out.
You will operate as a right hand, not a task rabbit. You will be responsible for: Anticipating what the founder needs next instead of waiting to be told Handling routine decisions inside the trust you've earned, and escalating only what genuinely needs the founder Protecting the founder's focus by absorbing the small stuff completely Delivering reliable right-hand execution the founder can hand things to without a second thought The test is simple: if the founder has to remember to check whether you did it, the trust isn't built yet.
We care a lot about fit. Skills matter, but mindset matters more.
Voice, tone, and judgment matter as much as task completion in this role. One email in the wrong voice can damage a relationship the founder spent years building. We need someone who treats every touchpoint as the founder's reputation, because it is.
Ownership means the problem does not have to be your fault for it to become your responsibility. A dropped follow-up or missed prep isn't someone else's problem — it's yours to catch before it happens. You do not get to say, "It was in the thread" and wash your hands of it.
Client notes and deliverable handoffs need to be clear enough for anyone to pick up cold. Every promise, every preference, every next step. Written down, tagged, dated, owned. We are not running a founder's business on memory.
Bad news early is useful. Bad news late is expensive. If a launch step is slipping or a client is unhappy, the founder hears it from you first — with what you're already doing about it. Founders can handle problems. They hate surprises.
You will see client details, revenue numbers, and private conversations. All of it stays inside the role. We need someone whose default is confidentiality without being told, every time.
Every task you take off their plate is time they get back for the work only they can do. If a workflow keeps generating founder interruptions, don't just handle them — fix the workflow.
You are winning in this role if:
Please do not apply unless you meet these requirements.
These numbers are not decorative. If you cannot point to where in your work history each one happened, please do not apply.
These are not all required, but they are a big plus.
You do not need to know all of these, but you need to be tech-comfortable and able to learn quickly.
If learning a new tool stresses you out, this is probably not your seat.
This role is perfect for someone who:
This role is not for someone who:
This is a trust-heavy right-hand seat. You will have systems and support, but you must bring judgment, discretion, and follow-through.
Remote, supporting U.S.-based coaches, EOS Implementers, consultants, and agency owners. Monday–Friday, 9:00 AM–6:00 PM (PST, CST, or EST). Your assigned time zone will be confirmed during the interview process.
$1,250 USD/month for the first 90 days. $1,500 USD/month after.