Job Description

The Business Solutions Scrum Master serves as the agile delivery backbone for the Business Operations team. Drawing from Scrum and Kanban principles, this role brings structured work management, facilitation discipline, and continuous improvement practices to non-engineering business functions — enabling the team to deliver cross-functional projects with greater predictability, transparency, and velocity.

You will own how the Business Operations team organizes, prioritizes, and executes its work. You are equal parts facilitator, process architect, and delivery driver. You understand that operational teams have unique demands — shifting priorities, undefined scope, and stakeholder-driven timelines — and you know how to apply agile thinking pragmatically to manage that reality.

Responsibilities

Agile Delivery Facilitation

• Design and facilitate sprint planning, daily standups, retrospectives, and backlog refinement sessions tailored to business operations workflows
• Coach team members on agile mindset, ceremonies, and best practices without being dogmatic about any single methodology
• Maintain a healthy, groomed backlog with clear acceptance criteria and priority ordering
• Define and enforce WIP limits to protect focus and reduce context switching

Work Management & Prioritization

• Act as the primary intake point for new requests from internal stakeholders, triaging and prioritizing against existing commitments
• Maintain full visibility of in-flight and queued work across the team; proactively surface capacity constraints
• Own the team's project management tooling (e.g., Jira, Asana, Monday.com) — configuration, hygiene, and adoption
• Build and publish regular status reports and delivery metrics dashboards for leadership

Stakeholder & Cross-Functional Coordination

• Serve as the liaison between Business Operations and partner teams across Finance, HR, Legal, and GTM functions
• Facilitate alignment meetings, escalate blockers, and track dependencies across teams
• Manage expectations proactively when scope changes or timelines shift

Process Improvement & Documentation

• Identify and eliminate recurring inefficiencies through root cause analysis and process redesign
• Build and maintain SOPs, runbooks, and process documentation for repeatable operational workflows
• Lead retrospectives and drive implementation of improvement actions — not just discussion

Qualifications

Required

• 3–5 years of experience in operations, program management, or agile delivery roles
• Demonstrated experience facilitating agile ceremonies (sprint planning, standups, retros, backlog refinement)
• Proficiency in project management and work tracking tools (Jira, Asana, Monday.com, or equivalent)
• Strong facilitation, communication, and stakeholder management skills
• Ability to manage ambiguity and adapt frameworks to non-technical environments
• Experience building and presenting delivery metrics and dashboards

Preferred

• CSM (Certified Scrum Master), CSPO, PMI-ACP, or PMP certification
• Experience in a Business Operations, Revenue Operations, or Strategy & Operations function
• Familiarity with Kanban and Lean process improvement principles
• Experience supporting operational work in a high-growth or scaling organization

Where

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role is fully remote and can be based anywhere in the United States. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations in North America.

Benefits & Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program

Compensation

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $100,000 - $115,000 USD per year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the U.S. EverCommerce considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving.