Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: Healthsource Blog.

Role Overview

As an Enrollment and Billing Team Lead, you will play a critical role in ensuring our teams deliver accurate, timely, and high-quality support that directly impacts the experience of our members and customers. In this role, you will lead and develop a team through a fast-paced operational environment, drive process improvements, and partner across the organization to solve complex workflow challenges. This is an opportunity to combine people leadership, operational excellence, and strategic problem-solving to help strengthen performance, improve efficiency, and support Premera’s commitment to service, quality, and continuous improvement.

Key Responsibilities

• Ensure adequate staffing to meet production and quality standards.
• Continuously improve team accuracy, workload capacity, and process efficiency.
• Manage and mentor staff; develop measurable departmental and individual goals that support the execution and success of company strategies and guides staff on their individual development plans.
• Conduct performance evaluations, create performance improvement plans, and recommend merit and promotional increases.
• Ensure the completion of appropriate Premera training programs to develop employee knowledge and skills.
• Manage efficient workflow processes and procedures by maintaining understanding of current workforce management technologies.
• Analyze and recommend solutions involving systems performance, audits, cost efficiencies, workflow measures, and service trends.
• Develop and prepare tools, matrices, action plans, procedural manuals, regular and ad-hoc reports to clearly communicate progress on recommendations.
• Serve as a resource for and collaborates with cross-functional teams to evaluate and ensure workflow issues are addressed.
• Manage assigned team including hiring, coaching/mentoring, supporting professional development, and providing appropriate and timely performance feedback to staff.

What You Will Bring

• Bachelor's degree or four (4) years of work experience (Required).
• Three (3) years of experience in a management/leadership role (Required).
• Three (3) years of experience in an operations environment (Required).
• Familiarity with Premera products and systems.
• Experience with quality and production management tools and systems.

What You Will Gain

• Operational judgment and prioritization.
• People leadership and coaching capability.
• Process improvement mindset.
• Cross-functional influence and partnership.
• Data-informed problem solving.

Premera Total Rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being.

Equal Employment Opportunity/Affirmative Action

Premera is an equal opportunity/affirmative action employer. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.