Eligibility Specialist I

Requisition No: 884469

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST I - 60024547

Pay Plan: Career Service

Position Number: 60024547

Salary: $1,392.96 bi-weekly, $36,216.96 annually

Posting Closing Date: 11/08/2026

What you will do:

Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.

Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference by making a tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM!

How you will make an impact:

The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for government assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems.

• Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter.
• Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.
• Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
• Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
• Reporting cases where identity theft or fraud is suspected.
• Advising clients of deadlines, time frames, and necessary actions to be taken.
• Working with clients who may not take the necessary actions within the required time frame.
• Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
• Documenting all communications and contacts with clients.
• Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
• Computing and authorizing government assistance benefits based on financial and family status.
• Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.

This position may require face-to-face contact with clients.

Qualifications:

Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. OR Associate degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience.

Ability to attend an 8 - 12-week mandatory training course.

Additional Information/Requirements:

All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process:

• Typing (TT) – A test of typing speed, measuring both speed and accuracy.
• General Aptitude Mobile Evaluation (GAME) – A test to evaluate critical thinking, problem-solving ability, attention to detail and the ability to learn and apply new information.
• Computer Skills (CLIK) – A basic computer literacy test, assessing knowledge of internet browsers, email, chat, and word processing.
• Employee Personality Profile (EPP) – A test to assess personality traits.

Hired candidates may become eligible for telework upon successful completion of the training program and demonstration of consistently meeting or exceeding performance expectations.

Language proficiency may be considered in the selection process as determined by Agency needs at the time of selection.

Incumbents may be expected to work during emergency situations or natural disasters.

Knowledge, Skills, and Abilities:

Apply the laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs and the case administration of these programs.

Ability to review images such as pictures or handwritten notes to make eligibility determinations based on the information provided.

Communicate with others to obtain and verify information concerning eligibility.

Detect and evaluate potential fraudulent situations.

Analyze and interpret written, numerical, and verbal data from various sources.

Enter data accurately into a computerized system.

Navigate through computer screens, complete, and review basic computer documents and other forms.

Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness.

Read, understand, apply complicated and detailed regulations, and policy directives.

Perform a variety of mathematical computations accurately and rapidly.

Establish and maintain cooperative working relationships with the public and staff.

Use computers and related software packages.

Follow written and oral directions and instructions.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable.