JOB SUMMARY

Responsible for maximizing product performance and value to Tenet Patient Financial Services, its clients and the healthcare market through effective supervision, direction and operation of the government programs product and the coordination of its delivery through field operation offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

1. Provides overall supervision of Government Programs for assigned division including direction, knowledge, and resources to management and staff to enable them to expedite governmental program recovery and decrease facility bad debt.
2. Ensures staff understanding and application of local, state and federal laws and guidelines.
3. Develops and delivers Eligibility Program training to divisional staff and its clients. Provides direction to staff on issues/questions relating to Government ProgramsDevelops, refines and manages the product to maximize operational goals and objectives while working with the management team and staff.
4. Monitors and builds team morale and productivity as measured against planned objectives. Identifies key performance indicators and utilize them to track and manage product performance.

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):

N/A

* Scope: Multiple small locations, or single medium sized location, or single large sized location

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

* Direct Reports (titles) - Patient Advocate and Lead, EES Financial Counselor and Lead. Typically, a 1:12 ratio

* Indirect Reports (titles) - Clerical Support, EES

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working familiarity with the rules and regulations pertaining to Federal, State and County programs
• P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
• Ability to work independently
• Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
• Ability to prioritize and manage multiple tasks with efficiency
• Excellent oral and written communication, interpersonal, organizational and management skills

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• Bachelors Degree in Business Administration, Marketing and/or related field or equivalent experience
• 3 – 5 years experience in healthcare finance or revenue cycle
• Most recent 3 years experience in Federal, State and Local government programs
• 2 – 3 years supervisory experience in Federal, State and Local government programs
• Working knowledge of healthcare products

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and work at a computer terminal for extended periods of time
• Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
• Ability to travel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Both Hospital and Office facilities, in direct contact with Patients and Staff

OTHER

• Must be able to travel

Compensation and Benefit Information

Compensation

• Pay: $51,625.60 - $77,438.40 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.