Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Responsibilities

1. Utilizes the nursing process when reviewing the medical record of patients being followed up on by assessing for gaps in care and assisting in directing patients to appropriate follow-up.
2. Evaluates, Responds to & prioritizes requests for clinical follow-up phone call as consulted by ED staff.
3. Ensures patients are informed regarding diagnostic lab & imaging results that occur after the patient is discharged and directed to appropriate care follow-up.
4. Responds to patient and family questions and directs post ED patients to appropriate resources.
5. Identifies opportunities for improvement of ED care and escalates concerns to nursing / physician leadership teams.
6. Attempts contact to any patient who left prior to being seen or left against medical advice from the ED.
7. Facilitates / coordinates primary care & specialty resources and appointments available to ED patients.
8. Acts as a content expert by assisting with ongoing education to ED staff to improve discharge planning and education.
9. Implements and role models the Standards of Professional Behavior when interaction with patients and families.

Qualifications

EDUCATION (number of years and type required to perform the position duties): BSN

EXPERIENCE (number of years and type required to meet an acceptable level of performance): Minimum 3 years Emergency Nursing Experience

SPECIAL SKILLS: Computer skills, strong service excellence telephone skills, proficient in electronic medical record & completing chart review.

ACCOUNTABILITY (how this position is held accountable for such as goals achievement, budget adherence, or other areas of accountability): Demonstrates ability to plan, organize and evaluate using sound judgement. Is dependable and accountable.

COMPLEXITY (describe planning, problem solving, decision making, creative activity, or other special factors inherent in the responsibilities of this position): In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic). Approachable, objective, collaborative relationships with all levels of patients, and staff.

LICENSURE/CERTIFICATION: RN In State of CT. Certification in Emergency Nursing preferred.

YNHHS Requisition ID 197886

Position Overview

The Discharge Callback Registered Nurse (RN), functions as an essential member of the emergency department team that reach out to patients seen in the emergency department (ED) and discharged home. Many patients treated and discharged home from the ED require clinical follow -up and referral to outpatient services. The Discharge Callback RN works to reduce gaps in care and identify opportunities to improve care provided in the ED.

EEO/AA/Disability/Veteran.