Document processor for payment solutions (us-based, remote)

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

About Our Client

Our client, Spectrum Payment Solutions has over 25 years of experience in the payment processing industry and is one of the longest-established providers specializing in payment solutions for the cannabis industry. Based in Orange County, California, the company helps cannabis dispensaries securely accept debit and credit card payments through compliant payment processing solutions.

About the Role

Spectrum Payment Solutions is looking for a detail-oriented Document Processor to support its day-to-day operations. This role focuses on reviewing and collecting documents, maintaining accurate records, tracking applications, and assisting with administrative tasks. The ideal candidate is organized, proactive, and comfortable managing multiple tasks while ensuring accuracy.

Responsibilities

• Review and collect required documents from clients via email.
• Follow up with clients to obtain missing or incomplete documentation.
• Track application progress using the company's CRM and spreadsheets.
• Maintain accurate records and ensure all documentation is properly organized.
• Coordinate with internal team members to keep applications moving efficiently.
• Assist with basic administrative and operational tasks as needed.
• Create and publish social media content, including posts such as Reddit reviews and other promotional content.
• Ensure timely and professional communication with clients and team members.

Excellent written English communication skills. Strong attention to detail and organizational skills. Comfortable managing multiple tasks and meeting deadlines. Experience using CRM systems and Google Sheets or Microsoft Excel. Ability to work independently with minimal supervision. Reliable internet connection and suitable remote work setup.

Nice to Have

Previous experience in administrative support, operations, or document processing. Experience with CRM platforms. Familiarity with social media platforms, particularly Reddit. Experience in the payments, financial services, or cannabis industry is a plus, but not required. Competitive salary. Work with fast-scaling, premium brands. Fully remote role with a dynamic, growth-driven team. Clear opportunities for career growth and advancement.