Director of technology program management

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

The Director, Program Management (Product & Engineering Transformation) is FICO’s single accountable Project Management leader, driving one of the highest-priority initiatives in FICO’s Product and Engineering organization: a fundamental rearchitecting of how FICO builds software in an AI-native world. Sitting within FICO’s Global PMO and reporting to the Sr. Director of Technology Programs, this role connects executive sponsors, transformation stream leads, and the broader engineering organization. Rather than simply tracking work, you will remove blockers, shape governance, drive adoption, and ensure the transformation lands with measurable outcomes.

FICO is a global analytics software company with more than 70 years of history in credit scoring, fraud detection, and decisioning technology, and this transformation is central to how we compete in the next decade.

What You’ll Contribute

• Own the end-to-end program plan and delivery roadmap across all transformation workstreams, including organizational structure redesign, AI-native engineering platform adoption, shift-left governance and compliance, developer enablement, operating model change, and security and legal process modernization.
• Drive the weekly program management cadence, surfacing and resolving roadblocks, managing cross-stream dependencies, and maintaining momentum across a multi-quarter delivery roadmap.
• Coordinate across workstream leads to ensure timely decisions, manage interdependencies, and unify the program into one coherent effort rather than a collection of parallel initiatives.
• Prepare and facilitate bi-weekly executive Steering Group updates, translating program complexity into clear status, risks, and decisions needed.
• Partner with workstream leads to build and operationalize a governance framework, including charters, decision rights, escalation paths, and accountability structures, that empowers teams to execute autonomously.
• Drive adoption of a new integrated product and engineering delivery lifecycle, replacing legacy sprint-based conventions with a modern, AI-native operating model.
• Own business readiness and success measurement, defining what good looks like, building dashboards to track it, and reporting outcomes to leadership.
• Lead stakeholder engagement, communications, and change management across Product, Engineering, HR, Legal, and Security, building trust and alignment across a matrixed organization.
• Champion AI-native ways of working, including agentic tooling, reduced ceremony, and outcome-focused delivery, within the program, while coordinating the sequencing of pilot programs across engineering teams in partnership with platform engineering and pilot leads.

What We’re Seeking

• Extensive experience in program or portfolio management, including leading large-scale technology transformation or organizational change programs.
• Demonstrated success managing multi-workstream, cross-functional programs with significant organizational change components.
• Strong executive presence and communication skills, with the ability to run executive steering cadences and influence senior leadership stakeholders.
• Solid understanding of software development organizations and modern engineering practices such as CI/CD, agile delivery, and DevOps.
• Hands-on expertise in change management, stakeholder engagement, and driving adoption of new operating models across large engineering organizations.
• Track record of operating effectively in matrixed environments where authority is distributed and influence is earned.
• Preferred experience leading or supporting an AI, machine learning, or agentic tooling transformation program.
• Familiarity with SDLC process design, such as shift-left security, governance automation, or developer enablement, along with prior exposure to enterprise-scale platform or developer infrastructure programs is nice to have.
• Product and Engineering background with experience in program governance, OKRs, and business readiness measures with PMP, PgMP, SAFe, or equivalent certification is a plus.

Our Offer to You

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

The targeted base pay range for this role is: $150,500 to $236,500 with this range reflecting differences in candidate knowledge, skills and experience.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy

FICO powers decisions that help people and businesses around the world prosper. Founded in 1956, FICO has been the trusted backbone of financial decisioning for more than seven decades. We empower businesses worldwide with applied intelligence and advanced analytics to transform complex data into fair, explainable, and actionable decisions — enabling smarter outcomes, stronger customer relationships, and sustainable growth. FICO clients include more than half of the top 100 banks in the world, more than 600 personal and commercial line insurers in North America and Europe, 400+ retailers and general merchandisers, all of the 100 largest U.S. credit card issuers, and more. FICO is a global leader in analytics software, empowering businesses to make smarter, faster decisions through cutting-edge data science, machine learning, and AI. Creators of the iconic FICO® Score — the standard in credit decisioning — and recognized in both the Forrester Wave™ and Gartner® Magic Quadrant™ for its decision intelligence. FICO delivers a powerful platform built on Applied Intelligence, combining advanced analytics with explainable AI to drive transparency, reduce risk, and enable hyper-personalized customer experiences at scale. Trusted by organizations across financial services, insurance, payments, and beyond, FICO turns data into decisions that matter.