Location: US

Department: Information Technology

The Director of IT Operations manages our enterprise systems including cloud services, cloud infrastructure and networks, workstations, servers, system management, and business applications.

Key Responsibilities

• Lead IT operational and strategic planning, innovation, project planning, and resource allocation.
• Manage and maintain networks and cloud infrastructure, including hardware/software planning, installation, configuration, and support for networking, server, desktop, and business systems.
• Manage 24/7 critical production support applications.
• Coordinate daily support issues across sites to keep systems highly reliable and operational.
• Maintain documented inventory of software licenses, hardware, backup procedures, and IT processes.
• Implement technology to proactively monitor and protect IT infrastructure.
• Monitor technology security, including network account passwords and IP addresses.
• Perform maintenance, repairs, backups, patches, and upgrades.
• Establish processes to keep computing and networking systems in excellent condition.
• Inform business units of current and future IT activities and projects.
• Research current and potential resources/services and recommend improvements.
• Manage IT staff including recruitment, supervision, scheduling, development, and evaluation.
• Troubleshoot and provide effective technical support.
• Manage and prioritize multiple projects.

Skills, Knowledge and Expertise

Education / experience Bachelor’s degree in Computer Science, engineering, or equivalent. AWS / Azure certifications, MCSA, CompTIA Linux+, or CCNA are pluses. 8+ years progressive IT experience with at least 3 years management experience. Windows OS, Active Directory, Terminal Servers, SQL, Office365. Distributed computing/client-server, NFS/NIS, DNS/WINS/DHCP, gateway/firewalls, LAN/WAN, TCP/IP routing. VMware, Docker, Kubernetes. Azure / AWS / GCP cloud knowledge is a plus. Strong server hardware, OS, protocols, standards, best practices, Terminal Services, desktops, and laptops knowledge. Strong communication, cross-functional partnership, analytical/problem-solving, vendor-management, and interpersonal skills.