Director of implementation - healthcare saas

Symmetrio is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization. Reporting directly to the COO, this individual will own the end-to-end implementation lifecycle, driving successful customer onboarding, integration, go-live execution, and transition into Customer Success.

This is a highly visible player-coach leadership opportunity for someone who combines hands-on program delivery expertise with the ability to build repeatable implementation methodologies, governance frameworks, and high-performing teams. The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows.

Key Responsibilities

• Own customer implementations from contract signature through go-live and post-implementation transition.
• Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams.
• Build and scale implementation methodologies, governance processes, tools, and delivery standards.
• Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes.
• Serve as the executive escalation point for implementation risks, issues, and customer concerns.
• Establish implementation KPIs, capacity planning processes, and delivery metrics.
• Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.

10+ years of healthcare technology implementation, professional services, or customer delivery experience. Proven experience leading enterprise software deployments within healthcare environments. Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards. Demonstrated success building, scaling, and improving implementation or professional services functions. Experience engaging with executive stakeholders, IT leadership, and operational teams. PMP or comparable program management certification preferred. Experience in high-growth or scaling technology organizations is highly desirable. Remote, U.S.-based position. Regular travel to customer sites and company headquarters. Potential international travel, including Australia.