Job Description

A bit about this role:

As Director of Clinical Operations & Innovation, you will be a core operational architect driving Devoted Medical’s organization-wide efforts to deliver best-in-class clinical outcomes for hundreds of thousands of members. This is an executive-adjacent, high-ownership role combining strategic problem-solving, rapid-cycle experimentation, and rigorous operational execution across complex cross-functional systems.

Our specific needs evolve quickly, but your work will focus on:

• Making care seamless: Streamlining care coordination (e.g., faster labs, preventative screenings).
• Expanding member reach: Deepening member engagement across clinical services and channels.
• Optimizing member encounters: Driving process performance to deliver, evaluate, and refine high-impact care actions.
• Scaling capabilities: Building and expanding cross-channel clinical programs to meet members where they are.

Why Devoted Medical?

Real Impact at Scale: We serve hundreds of thousands of members across complex health needs, treating every member like family.

Speed & Autonomy: High-trust, flat organization with a culture built on clear thinking, speed, and tangible clinical results.

Exceptional People: A collaborative, low-ego team from diverse healthcare and non-healthcare backgrounds operating with grace and humor.

Responsibilities & Impact:

• Strategy & Architecture: Design organization-wide strategies and system workflows across core operational and clinical outcome metrics.
• Cross-Functional Execution: Partner with clinical, product, tech, and frontline teams to take initiatives from pilot phase to full-scale rollout.
• Data-Driven Performance: Analyze variability, build decision frameworks, and pinpoint performance drivers using rigorous probabilistic models.
• Servant Leadership: Manage directly and through influence, prioritizing workflows that enable and unblock our frontline clinicians.

Required Skills & Experience:

• 8+ years of high-ownership operational leadership in complex, fast-moving, or regulated environments (e.g., tech ops, healthcare ops, marketplace ops, strategy & ops).
• System Architecture & Scale: Proven track record of mapping, optimizing, and scaling cross-functional processes that drive core business metrics.
• Advanced Data Fluency: Comfortable building quantitative models, evaluating experiments probabilistically, and distinguishing true signal from data noise.
• High-Velocity Execution: Ability to seamlessly bridge macro strategy with hands-on problem solving (fixing a workflow manually today while building the automated solution for tomorrow).
• Influence & Leadership: Experienced in guiding cross-functional teams directly and laterally with a frontline-first mindset.

Desired Skills & Experience:

• Experience mastering intricate operational domains quickly (healthcare/value-based care experience is a plus, but not required).
• Pragmatic curiosity around modern tech tools (e.g., leveraging LLMs/prompting to optimize daily workflows).
• High comfort with ambiguity and rapid change cycles.

Salary:

$182,000 - $247,000 annually

#LI-REMOTE

#LI-EM1

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.