Director of training (client & site operations)

The Director of Training (Client & Site Operations) is responsible for the vision, strategic architecture, and operational governance of site-level and customer-facing training programs across EverOn Data Center Services. This leader serves as the ultimate authority for site training compliance, client training engagement, and operational talent readiness.

The primary focus of this role is to ensure 100% compliance with facility operations standards, accelerate speed-to-competency for new hires, and provide robust visibility to clients through structured financial reporting and specialized training solutions. This role acts as a bridge between high-level client expectations, commercial pursuits, and ground-level technical mastery across the data center portfolio.

RESPONSIBILITIES

Site Operations & Training Compliance

• Qualification Systems: Oversee and enforce the execution of technical site qualification programs, including site-specific qualification cards and standard operating procedures (SOPs).
• Compliance Enforcement: Establish rigorous auditing and enforcement mechanisms to ensure all critical facility technicians and site leadership maintain up-to-date mandatory qualifications.
• Manager Compliance: Track, audit, and enforce compliance for all new critical facility managers, ensuring they successfully complete site leadership and technical orientation matrices.
• Onboarding Frameworks: Design, implement, and optimize standardized technician onboarding pathways to accelerate site integration and operational readiness.

Client Management & Financial Reporting

• Client Portfolio Oversight: Oversee all external and customer-focused training programs, ensuring educational delivery aligns with contractual client agreements.
• Financial Reporting: Own and manage financial reporting tied to client training accounts, including budget trackability, billable training allocations, and resource utilization.
• Consultation Services: Pursue and manage technical training consultation opportunities and revenue-generating training projects for external customers.

Commercial Strategy & RFP Coordination

• RFP Strategy Coordination: Partner with Sales, Operations, and Executive leadership to coordinate and author winning training strategies for Request for Proposals (RFPs).
• Capability Articulation: Clearly define and communicate EverON’s technical training advantages, qualification frameworks, and safety culture to prospective clients during the bidding process.

Governance & Team Collaboration

• Portfolio Standardization: Identify and define strategic training objectives throughout the operations portfolio; design, plan, and implement programs, policies, and procedures to fulfill those needs.
• Cross-Functional Alignment: Lead meetings with executive management, site training representatives, and corporate training teams to drive portfolio cohesion and operational alignment.
• Technical Industry Standards: Stay updated on legal requirements, data center operational developments, and best practices in mission-critical technical training.
• Site Evaluation: Conduct routine site visits to facilitate in-person operational assessments, audit qualification records, and develop strong working relationships with site-level teams.

Learning Management Systems (LMS)

• LMS Tracking: Direct the utilize of Learning Management Systems (LMS) and tracking tools to maintain accurate participant progress and automated compliance records.
• Executive Reporting: Provide regular, data-driven reporting to senior leadership and external clients regarding training effectiveness, qualification metrics, and operational readiness.

EDUCATION AND EXPERIENCE

• Bachelor’s degree required.
• 7+ years of experience managing a technical training program and platform preferred.
• 3-5 years of leading teams preferred.
• Experience in a mission-critical environment preferred.

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Must be proficient in: Microsoft Project, Excel, PowerPoint, PDF and CAD/Visio, REVIT.
• Must be driven, hardworking, and dedicated.
• Excellent verbal, written and interpersonal communication skills required.
• An energetic self-starter with a “can do/whatever it takes” attitude who can perform under pressure, work successfully on tight deadlines and identify and resolve problems as they arise, required.
• Open to frequent travel.