WORK AT RIA HEALTH AS A DIRECTOR OF ADMISSIONS

The Director of Admissions leads Ria Health’s admissions team and is responsible for lead conversion and patient enrollment. This includes hiring, training, and managing staff, setting call scoring and quality standards, and reporting on enrollment performance, agent activity, and telephone service standards. The Director also oversees the admissions process from first contact through the first appointment, including screening to ensure prospective patients are appropriate for Ria Health’s program, benefit verification, and scheduling appointments for new enrollees. In partnership with Business Development, the Director manages enrollment of referred patients and builds relationships with external organizations to grow referral channels. The role also develops professional growth opportunities within the team, provides feedback on process efficiency, and communicates effectively across the organization to drive continuous improvement, all while embodying Ria Health’s Mission, Vision, and Values.

PRINCIPAL DUTIES and ESSENTIAL RESPONSIBILITIES

• Accomplish department objectives by managing staff, planning, and evaluating departmental activities.
• Increase enrollments.
• Serve as a point of contact for other departments and report on enrollment activity and collaborate on new projects or needs.
• Develop professional growth opportunities for the enrollment team.
• Organize and structure team roles and responsibilities.
• Oversee leadership of team leads as they relate to training, coaching, enrollment operations and process improvement.
• Communicate effectively with Ria team members across the organization.
• Provide feedback on the efficiency of the Enrollment Center process and work with the team to define scalable processes.
• Know, understand, incorporate, and demonstrate the Ria Health Mission, Vision, and Values in behaviors, practices, and decisions.

REQUIREMENTS

• 5+ years of overall experience in telehealth-related operational and/or enrollment counseling roles
• 3+ years client focused program, project, and process management experience including operational and cross-functional workflows
• Strong customer focus & experience managing client relationships
• Proven ability to work through and manage client escalations timely and driving resolution maintaining overall client satisfaction
• Proven ability to respond to changes in project scope and schedule, and re-prioritize work to accommodate multiple competing priorities
• Proven ability to think outside the box, optimize processes and lead change
• Ability to formulate and express ideas clearly and effectively in verbal and written presentations
• Ability to utilize effective communication skills to mitigate project risk
• Fluency with G-Suite, Microsoft Office, including Excel, Word, PowerPoint, and other management tools
• Ability to work in a fast-paced environment.

ENJOY MANY RIA HEALTH BENEFITS

Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction. Experience professional growth within a rapidly expanding tech-healthcare company. Competitive compensation packages. Comprehensive medical, dental, and vision insurance. Unlimited PTO for full-time team members.

EQUAL EMPLOYMENT OPPORTUNITY

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ria Health Vision:

A world with accessible, compassionate, and effective treatments to reduce the burden of all those who suffer from Alcohol Use Disorder.

Ria Health Mission:

We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.

Ria Health Values:

• Compassion – we promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.
• Integrity – We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.
• Teamwork – working together, we will achieve great things.
• Embrace Change – we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.
• Always Learning – We celebrate curiosity and discovery through development and research.