Director, Disaster Human Services

ICF is actively seeking a Director, Disaster Human Services to join our growing disaster human services practice. In this role, you will provide subject matter expertise and operational leadership to federal programs that support individuals and families before, during, and after disasters, emergencies, and other crises. You will bring deep experience in emergency repatriation and federal human services emergency response to help clients strengthen readiness and execute complex, human-centered operations.

Key Responsibilities:

• Serve as a subject matter expert in emergency repatriation, disaster human services, mass care and emergency assistance, and human services emergency response and recovery.
• Lead and support emergency repatriation readiness and operations, including operational planning, activation, survivor intake and assistance, resource coordination, transition, and demobilization activities.
• Provide technical and operational guidance to multidisciplinary teams supporting emergency repatriation and other disaster human services missions.
• Support federal clients in developing and implementing operational plans, standard operating procedures, job aids, training materials, exercises, and other tools that strengthen mission readiness and consistent service delivery.
• Coordinate effectively with federal, state, tribal, territorial, local, and nongovernmental partners during planning and emergency operations.
• Support the delivery of services to individuals and families affected by disasters, displacement, repatriation, and other crises using human-centered and trauma-informed approaches.
• Help ensure operational activities align with applicable federal emergency management frameworks, program requirements, policies, and procedures.
• Support training, exercises, just-in-time mission briefings, after-action activities, and continuous improvement efforts.
• Identify operational risks, emerging needs, and opportunities to improve mission execution and communicate recommendations to project and client leadership.
• Develop high-quality briefings, reports, operational guidance, and other client deliverables.
• Build strong working relationships with clients, partners, and multidisciplinary project teams.
• Contribute to business development, thought leadership, and other initiatives that advance ICF's disaster human services and emergency management capabilities.

Required Qualifications:

• Bachelor's degree in emergency management, public administration, human services, social work, public health, or a related field.
• Minimum 10 years of professional experience supporting emergency management, emergency repatriation, disaster human services, mass care/emergency assistance, or related human services programs.
• Demonstrated experience supporting complex federal human services emergency operations, including operational planning, coordination, readiness, deployment, or mission execution.
• Demonstrated experience leading scalable disaster human services operations, including management of deployed personnel, operational readiness, and coordination across incident management functions.
• Demonstrated knowledge of the National Response Framework, National Incident Management System (NIMS), Incident Command System (ICS), and federal disaster response structures and operations.
• Experience coordinating with federal, state, tribal, territorial, local, or nongovernmental partners in emergency preparedness, response, or recovery environments.
• Experience developing or implementing emergency plans, procedures, training, exercises, or operational guidance.

Professional Skills:

• Strong understanding of emergency repatriation and the disaster human services operational environment.
• Proven ability to lead workstreams and multidisciplinary teams in complex, fast-paced environments.
• Ability to translate policy, program requirements, and operational objectives into practical approaches for mission execution.
• Strong understanding of human-centered and trauma-informed approaches to supporting individuals and families affected by emergencies and disasters.
• Excellent judgment, problem-solving, and decision-making skills.
• Strong written and verbal communication skills, including development of client-facing briefings, reports, and operational products.
• Ability to establish trusted relationships and collaborate effectively with clients, partners, and internal teams.
• Highly organized with the ability to manage multiple priorities and deliver high-quality work on time.
• Ability to work effectively in a matrixed consulting environment.
• Ability and willingness to support emergency operations outside normal business hours and travel or deploy, as required.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $108,476.00 - $184,409.00