Denver - clinical care coordinator

Department Information

This position is open to current Colorado residents only. Civil and Forensic Mental Health Services (CFMH) operates Colorado’s two mental health hospitals, the Forensic Services Division, the Division of Mental Health Transitional Living, and now the Outpatient Services Division. The office provides a continuum of mental health care for both Civil and Forensic clients. Civil clients are individuals who are committed by a civil court into the care of the Colorado Department of Human Services because they have serious and persistent mental health conditions. Forensic clients include those who are charged with a crime and have a mental or developmental disability that prevents them from assisting in their own defense or rationally understanding the criminal court proceedings, and those who have been charged with a crime but found not guilty by reason of insanity. CFMH works across the legal system to provide evaluations, treatment and case management for these clients. Outpatient Services is the newest part of this continuum, working to support clients stepping down or being diverted from hospitals and jails, and giving them the care they need in the community.

Description of Job

This position is remote. The work location will be your home address, with on-location work and travel for in-person meetings, primarily in the Denver metro area. Please note: These working arrangements are subject to change.

What You'll be doing:

• Exists to provide therapeutic interventions, including psychosocial therapies, administration of evidence-based clinical assessments within scope of practice and licensure, and complete clinical care coordination for patients with serious mental illness in the jail and hospital settings.
• Individualizes psychosocial therapy approaches to meet the specific needs of the patient population.
• Provides training and consultation to other professional staff.
• Can participate in individual patient plans of care when deemed necessary.
• Must interpret and apply clinical assessment results, within scope of practice and licensure, incorporating collateral information, to identify the required complementary treatment or social services.
• Provides other medically necessary behavioral health interventions, including psychoeducation, psychotherapy, targeted case management, and life skills training, as needed.
• In collaboration with the Care Coordination Program and other internal and external stakeholders, this position develops case plans designed to ensure coordination of care and placement acquisition for short-term certifications.
• Through the established case plan, this position provides and/or refers individuals for indicated services by facilitating, obtaining, and executing all necessary documentation related to care needs and placement.
• Uses their clinical licensure, clinical expertise, and treatment of the individual to support level of care, medical necessity, and a treatment record for review by the receiving provider.
• Coordinates access to identified needs within various systems, such as medication evaluation and management, mental health treatment, substance abuse treatment, case management, and other treatment services related to the client’s behavioral health needs and related court orders.
• Must remain in close contact with the Care Coordination Program, jails, hospitals, courts, and other relevant stakeholders to ensure continuity of care and clear communication regarding cross-agency clients.
• Serves as both a clinical expert and an intermediary between the healthcare and behavioral health systems, social assistance programs, county jails, courts, and the community, facilitating access to services in support of appropriate placements and community transitions.
• It is expected that this position remains well-informed about various service options throughout Colorado, the associated processes, and the requirements.
• Establishes and maintains strong working relationships with such stakeholders to support an understanding of our population's needs and positive outcomes.
• As needed, this position may need to transport individuals using State vehicles to engage with placement.
• Serves as the clinical subject-matter expert regarding benefit options, processes, and requirements and may provide consultation on behalf of the Care Coordination Program in this domain regarding benefits tied to mental health care.
• Responsible for identifying clients in need of benefit acquisition to support mental health care placement, accepting referrals from the Care Coordination Program and other stakeholders, and overseeing the benefit acquisition lifecycle, specifically for behavioral health benefits.
• They will track all benefits-related needs, submissions, and outcomes on behalf of the program and Division.
• Communicates with the Program and various stakeholders regarding the status of benefit acquisition and its implications for potential placements.
• This position may serve as a liaison between our case managers and coordinator staff and will ensure continuity of care through strong communication with courts and receiving agencies/entities to support the maintenance of behavioral health benefits and avoid coverage lapses.
• Effectively, this position must also be familiar with stakeholder policies, processes, and federal, state, and local regulations and requirements.
• Throughout this process, this position will meet directly with clients and other stakeholders in various locations.
• Lastly, this position must establish and maintain strong relationships with stakeholder agencies, including those specific to benefit acquisition needs and placements, Including the Behavioral Health Administration, Behavioral Health Administrative Service Organizations, the Regional Accountable Entities, and the Department of Healthcare Policy and Finance.
• Responsible for a high volume of various clinical and administrative documents, including sensitive client information and legal documents.
• To obtain various documents, this position must complete any necessary clinical or related administrative paperwork to create or obtain, as applicable, mental health, medical, general treatment, and legal records.
• Must understand and adhere to various privacy laws, federal and state confidentiality laws, and ensure secure record retention.
• The Clinical Care Coordinator utilizes established processes to safeguard client information and release it only when authorized by legal and regulatory requirements.
• In addition, this position generates comprehensive and timely documentation of all client interactions, including face-to-face visits, collateral contacts with clinical teams, and system partners, in an established EHR or equivalent.
• Documentation is completed after each contact and includes the client's status, needs, ongoing referral status updates, and any identified barriers.
• Responsible for formal court documentation submissions and accurate internal database tracking related to client engagement and system coordination efforts, as applicable.
• Records are maintained in a centralized data system and shared with the courts and other authorized stakeholders to support legal and clinical decision-making.
• Documentation supports ongoing communication and collaboration between the jail, courts, and Civil and Forensic Mental Health Services.
• Uses their clinical expertise to inform the generation of progress summaries, assessments, and dispositions.
• May be required to perform additional duties not specifically outlined in the duty statements in order to meet the operational needs of the agency and CFMH.
• The Clinical Care Coordinator may be asked to provide coverage or support for other positions during vacancies or when program needs arise.
• This may include case management activities, administrative support, and direct client contact.
• Based on Care Coordination Program staffing levels, jail and hospital availability, and at the discretion of the Department and/or Leadership, additional responsibilities may include assisting with complex care coordination needs that fall outside the Consent Decree framework, participation in competency docket activities, providing psychoeducation/restoration education, and other such system-wide initiatives impacting this population.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Education/Licensure/Certification/Experience: Current, valid Colorado licensure as a: Licensed Clinical Social Worker (LCSW) OR Licensed Professional Counselor (LPC) OR Licensed Marriage and Family Therapist (LMFT) OR Licensed Addiction Counselor (LAC) And one (1) year of licensed experience in direct care behavioral /mental health treatment.

Preferred Qualifications: At least 2 years of behavioral health experience. Experience supporting individuals with serious mental illness. Experience with short-term certifications, M1 holds, crisis intervention, and related work. Experience with hospital admissions, inpatient placements, care coordination, or clinical case management. Jail or prison experience. Bilingual in Spanish strongly preferred. Strong written and verbal communication skills. Strong clinical documentation and administrative skills. Located within 40 miles of 80236.

Conditions of Employment:

Upon hire, a 2-Step TB (tuberculosis) screening is required. Annual Influenza vaccination, and other vaccinations as required by the State of Colorado. Ability to pass a jail background check. This position requires frequent county jail visitation; this position must be able to pass a jail background check, attend and participate in any mandatory training required by the jail, and adhere to all rules and regulations as outlined by the respective county jail. This position designates the employee's residential address as their sole and permanent workplace, serving as the traveler's regular work location. Employees are required to maintain a functional home office and a dependable internet connection to fulfill all necessary job duties. Reside in a 40-mile radius of Fort Logan campus (80236-zip code). Unrestricted license and eligibility to bill Medicare and Medicaid without restriction. Full background check and reference check required. This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position. Motor Vehicle Check, if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc. Must possess a valid, non-restricted Colorado Driver’s License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border. Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date. Former State employees who were disciplinarily terminated or resigned in lieu of termination must: Disclose that information on the application. Explain why the prior termination or resignation should not disqualify you from the current position. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation:

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Preferred Qualifications & Competencies: Relevant years of state service experience.

Minimum Qualification Screening Process:

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached." You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review:

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions:

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights:

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website. You or your representative must sign and submit the official appeal form for review. You can find the official appeal form here. You must be deliver the official appeal form to the State Personnel Board: By email (dpa_state.personnelboard@state.co.us), or Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. Contact the State Personnel Board for assistance: At (303) 866-3300, or Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Supplemental Information

How to apply to the State of Colorado (Youtube Video, Runtime 3:59, Closed Captions Available)

The Assessment Process

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS.

In addition to a great location and rewarding and meaningful work, we offer: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans Medical and dental health plans Employer supplemented Health Savings Account Paid life insurance Short- and long-term disability coverage 11 paid holidays per year plus vacation and sick leave State of Colorado Employee BenefitHub Resource Center Employee Wellness program Excellent work-life programs, such as flexible schedules, training and more Remote work arrangements for eligible positions *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide. Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

EEO Statement

The State of Colorado is an equal opportunity employer. We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.