About Vigilbase

Vigilbase helps organizations improve security outcomes through practical cybersecurity operations, advisory work, Cloudflare solutions, and Flarehawk, our AI-native security operations platform.

The role

We are hiring a remote Cybersecurity Analyst covering North America hours. This role supplements our Africa and Dubai teams so Vigilbase can provide stronger follow-the-sun coverage, faster customer response, and better 24/7 operational support.

What you will do

• Monitor, triage, and investigate security alerts during North America hours.
• Support customer security operations, escalations, and incident workflows.
• Use Flarehawk and related tools to document investigations, reduce noise, and improve handoffs.
• Coordinate with Africa, Dubai, and Asia coverage teams to maintain continuity.
• Write clear internal and customer-facing notes, summaries, and recommendations.
• Improve playbooks, escalation paths, and shift handoff quality.

What we are looking for

• Experience in SOC, cybersecurity operations, incident response, IT security, or technical support.
• Availability to work North America business hours or agreed shift coverage.
• Strong written communication and disciplined handoff habits.
• Understanding of alerts, logs, endpoint/network/cloud security signals, and investigation workflows.
• Comfort working remotely with a distributed international team.

Nice to have

• Experience with SIEM, EDR, Cloudflare, cloud platforms, ticketing systems, or case management workflows.
• Experience in an MSP, MSSP, SOC, or customer support environment.
• Relevant security certifications or equivalent practical experience.

Why join Vigilbase

• Help build a practical 24/7 security operations model across regions.
• Work with Flarehawk as a core part of the analyst workflow.
• Join a focused team where your operational discipline directly improves customer outcomes.