Job Title: Customer Service and Support Specialist

Overview:

We are seeking a Customer Service and Support Specialist to join our team. This role requires a technically proficient individual who is comfortable with web-based software and enjoys helping customers and internal teams maximize their use of our solutions. The ideal candidate will serve as an in-house expert, supporting our sales, onboarding, and training functions, and helping customers resolve technical issues.

Key Responsibilities:

• Serve as an in-house technical expert on our software products.
• Provide expert support to customers via online channels, ensuring high levels of satisfaction and effective issue resolution.
• Collaborate with sales, onboarding, support, and training teams to align customer needs with our software's capabilities.
• Actively monitor and participate in online support channels to resolve questions and provide assistance.
• Use AI tools to assist in technical tasks such as data handling and content generation.
• Support the maintenance and management of help articles, incorporating feedback and AI-driven improvements.

Qualifications:

• Strong verbal and written communication skills in English.
• Technical competence with modern, complex, web-based software platforms.
• Confidence to recommend adaptive processes and suggest functional solutions that align customer processes with our software's capabilities.
• Comfort using AI tools for technical tasks, including data handling and content creation.

If you are passionate about technology, enjoy problem-solving, and want to play a key role in enhancing customer experience, we encourage you to apply.