Customer service representative

About the Role

Vita Bella is looking for a detail-oriented and compassionate Customer Service Representative to support our patient monitoring team. This role is essential in ensuring patients have a smooth, supportive experience throughout their care—from onboarding to ongoing treatment support. If you’re organized, communicative, and comfortable juggling patient coordination with back-office tasks, you’ll feel right at home here.

Key Responsibilities

• Guide patients through the onboarding process and answer questions related to their membership and treatment
• Monitor medication refill needs and follow up on refill requests with patients/providers
• Assist patients with scheduling and tracking follow-up appointments
• Track medication orders and shipment status
• Communicate regularly with pharmacy representatives regarding orders, delays, and updates
• Coordinate with the medical team to relay patient updates and provider recommendations
• Respond to patient messages in a timely, professional, and empathetic manner
• Complete administrative and back-office tasks to support daily operations
• Maintain accurate patient records and documentation

Qualifications

• Previous experience in customer service, healthcare support, or patient coordination preferred
• Strong English written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable working with patient portals, messaging systems, and internal tracking tools
• Ability to multitask and manage follow-ups without dropping the ball
• Professional, empathetic, and patient-focused approach

Why Work With Vita Bella

• Full-time, stable schedule (40 hours/week)
• Competitive pay packages for part-time & full-time team members, bonuses, membership and healthcare discounts, and continuing education opportunities. Base pay range of $36,000 - $52,000 salary.
• Meaningful work supporting patient care and wellness
• Collaborative team environment with medical and pharmacy professionals
• Opportunity to grow within a healthcare support role
• Fast-paced but supportive work culture

If you enjoy helping people, staying organized, and being the calm voice patients rely on, this role might be a great fit.