Customer Experience Representative

At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role.

We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like.

Work Environment & Schedule

This is a remote, part-time (36 hours/week) position. Candidates must have a quiet, dedicated workspace and reliable high-speed internet.

Please Note: Although this position is fully remote, we are currently unable to hire candidates who reside in Massachusetts, Minnesota, New Jersey, New York, Oregon, or Washington.

Schedule

• Four 9-hour shifts per week (36 hours)
• Combination of weekday, evening, and weekend shifts
• Shift times vary based on business needs and may end as late as 12:00 a.m. CT
• Schedules are assigned by management

Why You'll Love Working Here

• Competitive Pay: $17–$21/hour, plus additional earning opportunities
• Hospitality-First Culture: Join a team that values collaboration, positivity, and exceptional customer service
• Career Growth: Opportunities to learn, develop, and grow with a rapidly expanding organization
• Comprehensive Benefits (effective the first of the month following hire):
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid Time Off and 9 paid holidays

What You'll Do

• Deliver exceptional customer service by scheduling appointments and resolving customer inquiries
• Build lasting customer relationships through phone, email, and text communication
• Recommend service memberships that help customers protect their home systems
• Make outbound calls to schedule maintenance and follow up on customer needs
• Maintain accurate customer records and ensure timely follow-up
• Collaborate with a remote team and participate in ongoing training and coaching

What You'll Bring

Required Qualifications

• At least 1 year of recent experience in a high-volume, customer-facing hospitality, hotel, or restaurant environment
• A passion for helping people with a friendly, solutions-focused approach
• Excellent communication, organization, and multitasking skills
• Ability to thrive in a fast-paced, remote work environment
• Proficiency with Microsoft Outlook, Word, Excel, and cloud-based phone systems
• High School Diploma or GED

Preferred Qualifications

• Home services industry experience
• Bilingual (Spanish)

Join Our Team

If you're passionate about creating exceptional customer experiences and want to grow your career with a company that values hospitality, we'd love to hear from you. Apply today and help us deliver outstanding service - one customer at a time.