Creative operations manager

Join the global leader in responsible marketing activation services

At HH Global, we help the world's most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing activation at scale. With over 4,000 colleagues across more than 55 countries, you'll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Our Client

Our client is a global leader in the tech industry, delivering a globally renowned web browser service. We are partnering with their highly talented and driven marketing team to build an embedded, always-on Scaled Creative Production (SCP) studio dedicated to elevating Direct Response (DR) marketing performance.

This team is fully focused on pioneering advanced AI toolsets and multi-agent workflows to conceptualize, produce, and adapt high-performing DR creative assets at extraordinary velocity and scale across multiple global markets. By merging cutting-edge generative technology with modular design systems, the studio accelerates multi-market localization, dynamic asset personalization, and cross-channel distribution without compromising brand integrity or visual fidelity.

Role Summary

Adopting a proactive, AI-first mindset, you will drive the continuous refinement of operational practices to maximize the performance and efficiency of the embedded SCP. You will lead key operational functions across the team, including:

• AI Tool implementation
• Workflow process optimisation
• Asset review and QC management
• Brand compliance
• Reporting and cost efficiency analysis.
• Technical Troubleshooting
• Team resourcing
• Client stakeholder communication

The ideal candidate is a highly organized, process-oriented professional who brings extensive experience in fast-paced environments, a strong mastery of creative workflows, and hands-on expertise in leveraging AI tools to optimize production processes.

Key Responsibilities

Workflow and Process Management

• Lead an AI-first strategy across creative workflows to accelerate asset delivery.
• Establish and maintain end-to-end operational processes from brief to delivery.
• Manage project pipelines (intake, prioritization, resourcing, tracking) via tools like Asana.
• Build production timelines and mitigate potential delays.
• Forecast capacity risks based on project volume and complexity.
• Leverage generative AI and multi-agent workflows to optimize production and ensure consistency.
• Streamline team processes and assist with onboarding documentation.
• Allocate internal, vendor, and freelancer resources for optimal performance.

Project Management

• Oversee the execution and delivery of multiple creative projects simultaneously, including editorial and multi-market scaling briefs.
• Develop project plans / timelines and track progress against these.
• Proactively identify and mitigate potential risks and challenges to project success.
• Effectively QC all output and minimize any errors in final output.

Reporting

• Manage internal systems for tracking time and effort against specific projects to inform future resource planning and cost analysis.

Collaboration and Communication

• Act as an operational point of contact between the Studio and our key client stakeholders.
• Facilitate efficient project kickoff meetings, status updates, and post-mortem reviews.
• Maintain clear communication protocols and documentation (e.g., SLAs, style guides, brief templates) to ensure smooth collaboration.

Technology and Tools

• Google 1P Tools: Experience in working Google proprietary AI tools including Gemini, Veo, Imagen, Google Flow, Music AI Sandbox, Nano Banana, Google Stitch
• Integrate cutting-edge AI software (Client 1P and approved 3P) and automation platforms to continually elevate creative productivity and streamline studio workflows.
• Ensure the creative team is proficient in using all relevant project management, asset management (DAM), and collaboration platforms.

Qualifications, Skills & Experience

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience in creative operations & production management, within a client facing, in-house creative department or agency.
• Proven expertise in establishing, managing and optimising complex creative workflows for all channels - digital, print, video, etc.
• Proven expertise in QC and brand compliance.
• Experience in integrating automation tools into the creative process.
• Expert-level proficiency with project management software (e.g., Asana, Workfront, Smartsheet).
• Proficiency in analysis and reporting on output and cost efficiency.
• Exceptional organizational skills and a strong attention to detail.
• Excellent written and verbal communication skills with internal and external stakeholders at all levels.
• Experience managing a Digital Asset Management (DAM) system.
• Familiarity with creative software (e.g., Adobe Creative Suite) and Google Workspace.

You belong in our global community

Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

HH Global is an equal opportunity employer and considers all qualified applications without regard to protected characteristics.